My experience at Albion on Lake Cook has been disappointing so far. The apartment was not properly cleaned or prepared before move-in, and several items that should have been addressed beforehand were not. I encountered broken doors and windows, appliance issues, paint and glue left on surfaces, and an overall lack of attention to detail. For a new resident, the first impression matters, and unfortunately mine has been frustrating. I hope the community takes move-in preparation and maintenance... concerns more seriously going forward. Read More

The updated units are very spacious and well laid out. The new management team is helpful and very responsive. The walking paths around campus are kept clean and are an added morale and health benefit for residents. (Ok to sign AG)

We appreciate the spacious updated units, nicely landscaped campus with walking paths, and great location. The new management team is also courteous and responsive.

Always responds very quickly! I noticed a door not locking to the building, then I submitted a ticket on my way out to work and it was already fixed when I got home. Awesome!

Listen to the reviews, the renovated apartments aren’t worth the NIGHTMARE of a management team. I thought the previous owners were a pain, well now we have a new management company and I quite literally can’t get ahold of them without constantly emailing and calling. Winter has been miserable, we had no kitchen sink for 10 days because the pipes are not installed correctly on the exterior and they froze solid despite dripping water during the freezing temps. This happened to many of my... neighbors, and I’m assuming many more units, as all of the kitchen sinks are on exterior walls. They refused to come fix it because it was too expensive. We’re on the ground floor, so every time the upstairs floors used their dishwasher or sink, it would back up into ours and we’d have to use buckets to empty out the nasty water. Over the past year, our sink has backed up 3 times and had to have third party plumbers come give a temporary fix, because again the owners won’t approve the actual needed fix. Our apartment is absolutely freezing, there’s a draft from our walk in closet and from the kitchen sink, and the furnace is electric so our comed bill is easily over $300 in the winter months. Our water heater broke and it took them over a week to come replace it, conveniently once I said I would be taking my family to a hotel and they would legally be responsible for the cost, then the replacement happened to immediately show up. I have a baby and have repeatedly reminded them of that when our hot water or kitchen sink broke, that these are necessary services, especially with a young child. We now have water damage in our bedroom ceiling with a crack forming, I immediately informed maintenance, they came and took a look at it and then closed the ticket request without doing anything to fix it. I once again submitted a request for it to be fixed and no one has come. This management team is unbelievably unresponsive and unwilling to take care of their residents. Their automatic response to reviews is laughable because it will take weeks for you to get a response, if you ever even do get a response. Save yourself the headaches and don’t move here. Read More