Hello,

Thank you for taking the time to share your feedback. We are disappointed to learn that your experience in our community has not met your expectations.

We take concerns regarding communication, building access, and security very seriously.... Our team strives to provide responsive service to all residents, and we regret that you felt it was difficult to connect with management regarding your concerns. We also understand the importance of properly functioning access-control systems and recognize the frustration and concern that can arise when these issues are not resolved as quickly as expected.

Please know that maintaining a safe, comfortable, and welcoming living environment remains a top priority. We continuously evaluate property operations, maintenance needs, and resident feedback to identify opportunities for improvement. Rent adjustments are based on a variety of market and operational factors, but we understand that residents expect to see value reflected in their living experience.

We appreciate your recognition of our concierge team and are sorry that other aspects of your residency left you dissatisfied. We would welcome the opportunity to discuss your concerns further and better understand your experience. Please contact the management office directly so we can address any unresolved issues.

We wish you the very best and thank you again for your feedback.

Sincerely,
Lisa Ross
Sr. Community Manager Read More

Thank you for your kind words and for taking the time to share your experience at Union Heights.

We are delighted to hear that our maintenance team, concierge staff, and leasing professionals have made a positive impact during your residency. While... we may not be perfect, our team is committed to providing excellent service and doing everything we can to support our residents and create a comfortable place to call home.

Your recognition of our staff's efforts means a great deal to us, and we will be sure to share your feedback with the entire team. Thank you for choosing Union Heights as your home and for recommending our community to others.

We truly appreciate your residency and look forward to continuing to serve you.

Sincerely,
The Union Heights Management Team Read More

Hello,

Thank you for taking the time to share your feedback and for being a resident of our community for the past six years. We are truly sorry to hear about your recent experience and understand your frustration regarding the concerns you’ve... raised.

Providing a safe, comfortable, and well-maintained living environment for our residents is extremely important to us, and we regret that your experience has not reflected those standards. We take concerns regarding maintenance, pest control, apartment readiness, and community safety very seriously.

We would appreciate the opportunity to speak with you directly so we can better understand your concerns and work toward an appropriate resolution. Please contact our management office at your earliest convenience so we can review the issues you mentioned in detail.

We value your residency and feedback, and we are committed to improving the experience for all members of our community.

Sincerely,
Union Heights Team Read More

We appreciate you bringing this experience to our attention. If you are willing, please contact us at (202) 652-4736 so we can work towards a resolution. We look forward to hearing from you.

Hi there, thank you for taking the time to leave a review for us at Union Heights. We're happy we could meet your expectations!