1. Security and Safety Issues

Garage Security:
The parking garage lacks essential security measures, including functioning cameras and secure access. The main gate has been broken for over two months. At least 10 vehicles have been stolen and even more have been broken into.

Unrestricted Access to Residential Areas:
Doors leading from the parking garage to residential hallways and stairwells are accessible to anyone, creating a significant safety risk, particularly for women and vulnerable... residents.

Unauthorized Access to Units:
Several residents have reported unauthorized access to their units by Launch staff and/or others using staff key cards, which were verified through Latch app records. Such actions constitute a serious violation of tenant privacy.

2. Amenity Issues

Pool, Hot Tub, and Gym:
These amenities remain frequently in disrepair, unclean, unsanitary, and inaccessible, despite being part of our lease agreement - this includes issues with the temperatures being too hot (gym) or too cold (pool/hot tub).

3. Accessibility Concerns

Garbage and Mail Rooms:
The garbage and mail rooms are frequently obstructed, making them inaccessible to residents with disabilities. Pathways are cluttered, garbage chutes are blocked, and packages are unreachable, posing a barrier to full use and access of these spaces. Additionally, the cleanliness due to other tenants continues to be an issue without proper signage or instructions for how to share the space. Multiple tenants have made requests and provided solutions/ideas.

4. Communication

Management response to concerns:
Many tenants have reported issues that have gone ignored or unresolved. Additionally, management's response has either been rude or unhelpful. For example, in response to a resident's car being stolen from the resident portion of the garage (which requires a monthly fee), management replied "It's the bay area, you should expect it". Another resident's car was towed from the garage, despite paying for a spot and having a parking permit visibly displayed. When they questioned management, management replied "I didn't tow the car, its not my problem."

5. Cleanliness and Maintenance of Pet Areas

Dog Run and Wash Station:
The dog run remains unsanitary, with pet waste left uncollected for extended periods, leading to health hazards such as a flea infestation. The dog wash station is similarly neglected and unclean, putting both tenants and animals at risk. Read More

So far so great! Friendly and nice people. Calm and warm atmosphere. No noice.
Curtains in bedroom could be better. To much light at night from outside

constant issues: pool and hot tub continue to be out of service, elevators also out of service, garage gate broken which will inevitably lead to ADDITIONAL break ins, with no compensation for stolen vehicles. for the entire month of november - no resident events. dog run constantly smells. overall poorly run.

The staff and maintenance crew are very helpful. On the contrary, my experience of the self service in the package room is frustrating and exhausting. I am not motivated to give a good rating for the self service in the package room because it is not worth the first class rate of rent it is charging. These are the reasons. I received a package notification. 4 persons searched but couldn’t find my package. I am forced to believe that the notification is a mistake. The carrier may or may not... always put packages on the designated area. Careless residents may mess up the designation. All the packages on my shelf must be checked. If I don’t find mine, I have to look at the adjacent areas picking up packages on the floor or moving heavy blocking packages. There is no chair for sitting in crouching searches. Nor is there any stepping stool or tool to help reach highly or deeply placed packages. I don’t trust my packages to the package room anymore and will pick up from a store. Read More

So far, it’s been good. The door codes work fine. However some of my outlets don’t work. Hopefully we could get that fixed soon. I like the air ventilation feature.