I am deeply dissatisfied with the service provided by Gateway Apartments. After initially booking an apartment and paying a $500 deposit, I later decided to cancel within the acceptable timeframe outlined in their refund policy. Despite this, it has now been two months, and Gateway Apartments has failed to return my deposit.

Throughout this ordeal, their communication has been consistently dishonest. Despite repeated assurances via email and screenshots supposedly showing the refund process,... the reality is they have not returned my money. It feels like a blatant case of theft—Gateway Apartments has essentially withheld $500 from me under false pretenses.

This level of deceit towards customers, whether they are confirmed renters or potential clients, is completely unacceptable. I strongly advise anyone considering renting from Gateway Apartments to reconsider. Their conduct is unethical and demonstrates a lack of respect for customers' financial trust.

In conclusion, I urge prospective tenants to think twice before engaging with Gateway Apartments. Their treatment of my deposit has been unacceptable, and I will pursue its return through all available avenues. This experience has left me deeply disappointed and wary of their business practices. Read More

Great views is all you get.
If you like to live in an apartment that will constantly shut off water and call it an emergency, this is the one for you. (How about 3 times in one week? Followed by - oops we need to shut it down again cause we screwed up!)
If you love living in a place where they constantly have to check fire alarms every few weeks and have it fail when there is an actual fire, the gateway is your answer.
Want to be troubled by fake noise harassment claims in the middle of the... night? come here!
Want to live in the 22nd floor and get fit? You’ve come to the right place, the gateway will disable elevators for you and make you climb the stairs every other week. Read More

My stuff got stolen from the laundry room and building management did nothing. They kept ping ponging me one to another for a couple of days with zero outcome.

Area is not super safe either - there are some homeless / drug addicts hanging around, especially around Safeway.

Each time I had issues with apartment staff did nothing and didn't show any intention to help either

I feel like I struck gold when I moved into The Gateway seventeen years ago. It has everything I could wish for: a well-maintained building, a spacious apartment with a fabulous view, a downtown location with a park outside the front door and spectacular bay views from my living room and bedroom windows. It also has a balcony which was indispensable during 2020 when Covid kept us indoors more than usual. My balcony became an essential part of my day-to-day outdoor pleasures.

People come... from all over the world to live here so it is an exiting environment. It is also a very friendly one. I have made many friends here who share my interests and participate in similar activities like walking, working out, dining out, and enjoying the many cultural activities near-bye.

The Complex’s management and maintenance team has also played an important role in my appreciation of The Gateway. They respond promptly to my requests for service or maintenance and are very knowledgable and respectful. I am very grateful to them because I know that they are exceptional, as are both our doormen who are very friendly and maintain a high level of security.

If you are reading this with the goal of moving to an apartment, The Gateway would be a great choice. Helen J. Read More

I have lived here since 1995 and love it ! The office staff, security guards, doormen (lady) and maintenance are the best.