Horrible apartment, horrible management, horrible upkeep. From the moment that i moved in to no shower head in my bathroom, and kitchen appliances not connected and not one member of management to give me my keys or check to see if all was ok with our move in, it was a terrible experience. Went a month with no mail key and no explanation from management as to why. Access controlled building that was open to everyone for three months. Complaints made about neighbors noise at all hours of the... night ignored. Flea infestation that caused my highly allergic dog to lose half of his fur went untreated. Then when you attempt to leave because of all of this they call you a liar about filing complaints and then nickel and dime you until you will give anything to be free of them.HORRIBLE! DON'T MOVE HERE!!! Read More

The apartments are advertised and priced at a premium, but the common areas and amenities are sub-par and has been in steady decline over the past 5 years. The new office manager is the rudest person I have ever met and consistently lies to get you out of her office.

The staff obviously does not walk the property on a routine basis because there is constantly debris on the sidewalks (for example an awning broke off the building during a storm an sat on the sidewalk for over a week within sight... of the management office), the hallways smell like a dog kennel that serves curry, the pool is covered in black algae, and the fitness equipment is not maintained in the slightest. If the staff put half the effort that they do into organizing food trucks and buying new coffee machines for the common area that they don't clean the property might not be in steady decline. Also, I really feel for the one maintenance guy they have servicing 260 apartments. You think with $200-$400 monthly increases in rent they took in over the past year they could hire a few more maintenance people. Read More

This home is perfect. The model i was shown was exactly what i got. Every cent paid is well worth it. Staff is extremely friendly and make sure you are taken care of . All areas of the complex are extremely clean and well kept as well .

Aura is a super nice place to live but people in your building aren't very friendly. You barely see anyone in the hallways - it is sort of like living in a hotel - don't expect to make many friends. Amenities were nice, but barely used and the rent is high because of it. I lived there for exactly one year, payed a pro-rated amount to leave and in the end, they wanted to charge me $300 to replace the freezer door for 2 MINOR scratches. So minor, you had to get up close to the freezer to even see... them. Please keep in mind that they advertise all stainless steel appliances, so one would think the scratches could easily be polished out instead of having to replace the whole door - which I am SURE that is what they will do in the end. I am more than happy to pay damages I did, but for ones that are so minor they could be considered wear and tear just to get more money, isn't right.

Also note, to move out, we had to clean everything from top to bottom. The cabinet shelves, the fridge, wood work, vents, etc (they provided a long list - one full page to be exact) and if one item on the list wasn't taken care of, the minimum amount due was $100 PER ITEM. My advise is, if you do choose to live here make sure you barely use your apartment because they will charge you extra in the end for just living in it. Read More

The apartments themselves are very nice and the ammenaties are top notch.

That being said the complex is new and I cant help but feel the management is still trying to get the feel for how to run things.

The interiors and apartments are beautiful but there is evidence they were rushed to be ready to market as they are still doing construction on occupied buildings and the evidence of rushed craftmanship is also present. Crooked doorknobs in the stairwell, crooked windowsills, keyfobs not... working for enterances, etc.

Overall I would recommend this community to a younger person or couple looking for a cool neighborhood with all the ammenaties, close to town and close to 64 (great for anyone who commutes to Norfolk). Read More