Plumbing repair The leaks under the kitchen sink and the master bedroom sink were fixed as requested, and the prompt attention to the request is appreciated!

Maintenance I have experienced drastic water heater and furnace issues; I had to call and order extraction equipment to keep my apartment from flooding…several months ago. But. It appears the maintenance staff is addressing issues much faster now.

This place is a dump!! This apartment complex has a persistent and unacceptable trash problem!! Residents pay for trash service, yet the dumpsters and surrounding areas are constantly overflowing with garbage. The conditions are unsanitary, it’s creating unpleasant odors, and it attracts rodents and other pests, posing a health and safety concern for the community.

For the amount residents pay in rent and service fees, basic waste management should not be an ongoing issue. Management needs to... take responsibility by increasing trash pickup frequency, maintaining the property, and addressing resident concerns. No one should have to live in an environment where overflowing trash has become the norm. I would not recommend this community until these issues are properly addressed. Disgusted Read More

I moved into this apartment complex in January 2024. At that time it was managed by a different company. The apartments are nicely designed and have elevators, a pool, a nearby park and is close to I-64. There used to be a woman that came and cleaned the stairs and elevator. Maintenance used to clean up after the rude people who would throw trash on the ground or no clean up after their dogs. The complex was advertised as a gated community but the back gate has not worked since I first moved in... and now someone has hit the front gate. Instead of putting in engineering controls like speed bumps to prevent people from racing the gates, they just keep ignoring or repairing. At the present time at least 15% of the apartments are without working air conditioning. Mine has been out most of the time since mid April. The property management team knows there is a refrigerant leak and yet no permanent solution has been found. This is original equipment. The condenser was replaced June 2024. The AC then failed again the first hot days in April. Maintenance topped off the refrigerant twice then the AC was out again for most of the month of May. The coils were replaced at the end of May and the AC worked for about 3 weeks. I put another work order in on June 19, then waited through 3 horrific heat waves. The refrigerant was topped off on July 9, and today it has failed again. Property Management personnel cannot tell me if there is a plan for a permanent repair or replacement. I wish they paid as much attention to the residents that are living here as they do when attracting potential lease signers. The business model appears to be one where the do not desire multi-year lease residents, but just to pull you in and let you leave unhappy. Read More

The property staff has little to no client service skills and anything that is brought to them is passed off to the next person.
They do not answer the phone or call back when you leave a voicemail
They cannot keep a maintenance staff to save their lives and also refuse to hire outside services unless it becomes an emergency with too many broken a/cs like last summer.
The amenities are constantly broken and the security gate has been broken in the open position for anyone to come and go as they... please since November of 2023.
Constantly having to go to the office to fight them on unnecessary additional charges that get added to our rent each month - we have to go down there multiple times for anything to be actually resolved
Save yourself the headache and live literally anywhere else Read More