I’ve lived here for almost two years, and unfortunately, my overall experience with management has not been great. There always seems to be an issue with something.

When I submit a service request, I usually have to follow up multiple times and sometimes wait a week or two before someone is actually sent out. Once maintenance comes, they’re great, especially Alejandro, who is one of the members of the management team. However, my experience with the other management staff, including the head of... management, has not been positive. Getting requests handled in the first place can be frustrating, and communication is often lacking.

The garage gate is also constantly not working, which is concerning because it means the garage isn’t really secure. There have been car break-ins and theft before, so having a gate that regularly stays open or doesn’t work doesn’t make residents feel very safe.

Most recently, my rent payment didn’t go through for the first time, and I wasn’t notified until nine days later, when I received an email stating that I had three days to pay or vacate. I understand that making the payment is my responsibility, but after almost two years of never missing a payment, it would have been nice to receive a simple call or email letting me know there was an issue. A message saying, “Hey, I noticed your payment didn’t go through,” would have been much more appropriate. Instead, I received a notice giving me three days to pay or leave. There are more considerate and professional ways to handle situations like this, especially when a resident has consistently paid on time, and I don’t feel this was handled appropriately.

I’m not a confrontational person, so I’m simply leaving this review so future residents know what my experience has been. Between the communication, slow handling of service requests, and ongoing gate and security issues, I personally wouldn’t describe this as a very well-managed property. Alejandro and the maintenance team themselves have always been great, but my experience with the rest of management, including the head of management, has not been positive. Read More

Best apartment complex I’ve ever lived in. Everyone’s very nice, great quality of life. Front office to maintenance guys everyone deserves a big ol’ raise

Deja mucho que desear en cuanto al control de alarmas y limpieza de las alfombras, lo mejor de crosstown es el personal de mantenimiento

Love the community and my apartment. The team here is by far one of the best!

HORRIFIC EXPERIENCE: Rusted Infrastructure, Toxic Drug Smoke & Management Failure (Bldg 1)

DO NOT SIGN HERE. This place is a neglected, unlivable nightmare. I reside in Building 1, and my health has been severely compromised by management’s total failure and hazardous conditions.

1. Noise & Structural Defects: Management lied about this being a quiet complex. Heavy club music shakes the building every weekend. Worse, my unit is under massive commercial rooftop HVACs, causing constant... structural shaking and deafening low-frequency noise. An official case is active with Austin Code Compliance.

2. Disgusting Hygiene: See photos. The kitchen sink disposer and dishwasher are heavily rotted with thick rust. Window frames are caked in dark mold. Carpeted hallways reek of trash due to unmanaged valet garbage.

3. Drug Activity & Child Endangerment: Neighbors constantly smoke marijuana. The downstairs unit smokes in the bathroom and runs the exhaust fan for 12+ hours, causing unendurable fumes and headaches that forced me to live/sleep in my living room. A 1-2 year old toddler is being exposed to this toxic smoke. APD responded, and official reports were filed for ongoing drug activity and child endangerment (Official APD Cases: 261451575, 261461490). Austin Public Health is also investigating.

4. Management Response: Office staff completely ignores me and refuses to take action, telling me to "call 911 yourself." They deny all liability while still demanding extortionate early termination fees to escape this unsafe environment.

Please review the attached photos, verify the police cases, and STAY FAR AWAY. Read More