Emily,

Thank you for sharing your concerns. While we certainly understand your frustration regarding the parking charges, I do want to clarify a few points so that we are accurately representing what occurred.

We absolutely acknowledge that an... error occurred with the parking charges, and we took steps to correct it. However, we do want to clarify what occurred following your conversation with the manager. After that conversation, you sent an email to the leasing team regarding the matter. Because she was made aware of your concerns, she personally followed up with to your email expressing her sincerest apologies that you had mistaken the intention behind her conversation with you. Her intent was never to dismiss your concerns or place blame on you.

The manager had already escalated the matter to her supervisor to see what could be done to resolve the issue and was attempting to communicate that with you when you ended the call before she had the opportunity to finish the conversation. We understand that you may have perceived the conversation differently, but it is important that the circumstances are represented accurately.

It is also important to note that residents are responsible for reviewing their account statements and charges and bringing any discrepancies to our attention. We manage 271 resident accounts, and while we make every effort to ensure accounts are accurate, technology and billing systems are not perfect and occasional errors can occur.

Most importantly, we did provide a refund for the overcharges dating back as far as our current system's available records allow us to verify. We have made every effort to address the issue fairly and provide the appropriate refund based on the records available to us.

We are always willing to have a respectful conversation and work toward a resolution when a concern is brought to our attention. However, we also feel it is important not to mischaracterize the conversation or the efforts made by our management team to resolve the matter. Our goal throughout this process has been to acknowledge the error, investigate the history available to us, and make the appropriate correction. Read More

Hi, we are so happy to read such a great review about The Dillon Downtown Apartments! We look forward to your next visit! Take care!

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at The Dillon Downtown Apartments!

Hi! Thank you for your feedback and for highlighting our team and community! We truly appreciate it! We also wanted to clarify that the apps and resident portals in place do not impact rental rates. They are designed strictly as tools to enhance the... resident experience by making things like guest entry, food and grocery deliveries, apartment access, and community communication more convenient and efficient. We understand that multiple platforms can sometimes feel redundant, and we appreciate you sharing that perspective. Your feedback helps us continue to improve and streamline where possible. Read More

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!