My Charleston Rows experience has been pleasant from the first phone call , initial walk through signing of the lease , move in and welcome and professionalism of the Staff.

Awesome place to call home. Quiet neighborhood. Clean streets and common areas

I’ve had such a wonderful experience living at Charleston Row! Ryan, the property manager, works efficiently and is incredibly kind and brings such great energy, making our time here even better. Additionally, the new maintenance guy Daniel is fantastic and gets things done quickly. We’re so grateful for this amazing team!

Charleston Row is a great place to live! Ryan and Billy are the best in customer service!

To make a long story very short, new management is too overwhelmed to handle any issue. They are hard to get in contact with via phone/email/or tracking down physically in the office. Many units are having AC issues including ours it’s been a multi-month issue. For 5 months the outside unit freezes due to a leak, they patch it up and a month later it refreezes. We’ve been promised a new unit twice, it’s been two months. Our inside AC unit then broke and flooded the third floor, no one answered... or was in the office for 3 days, yes it was continuously leaking for 3 days. They did not want to pull up the carpet to allow proper drying, it’ll probably be moldy, and they wanted to paint over wet drywall to name a few of the issues. There’s still many more but you get the gist.

Our lease is up soon and I’ve given up on tracking them down. Just avoid the headache!

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