Union West went into a serious decline after being purchased by Greystar. The management and leasing team was one of the most unorganized and non-communicative front office that I've seen in a long time.

-Elevators were constantly broken for extended periods of time - upwards of 4 months at one given time (with zero communication on timelines)
-The front desk concierge staff they brought on was unfriendly/unprofessional (constantly taking calls on speaker/FaceTime, asked my family/friends to... wait until a tenant came so they can be let up...if they "had" to get up, it was met with attitude and eye rolls.
-Their management/leasing team was never present in the lobby/their office and when they were, often tried to avoid any/all communication or eye contact .

During my move-out there was no one to be found, there was zero communication on a checklist/day-of expectation, and zero follow up in the days after my move. They never communicated that a final bill was going to be sent, never called or emailed to tell me a balance was due until I was contacted by a collections agency for a "past due bill" I had no information about. When I called them, all history of my file had been "removed" from their files, I had to follow up multiple times before hearing from them, and Greystar had no information to provide. No apologies no explanation, just a notice from a collections agency. For having lived there for 3-3.5 years, it felt like I was more of burden to them than a tenant.

If you're looking for a place to live in the West Loop, there are far better options, at a similar or less price point with friendlier and more professional. Their leadership team spends more time making excuses than finding actionable solutions. Read More

I have lived in the Union West Chicago apartments since last year and have truly loved the building, amenities, and location thus far. During my time here the management has changed hands, which has brought some really great improvements to the property as well as the level of service offered to residents. Jennifer (GM) and her all-star staff are super friendly and always willing to be helpful. I just renewed my lease and am excited for another year here.

Union West offers a quiet, clean space to live with courteous residents.

I'm happy with my experience. Union West team did a great job. Communication was excellent and they are always available to answer any questions.