The rental office staff need to be taken the customer service training.
The staff expressed her dissatisfaction with her job to the guest.

I’m Despite my two-year tenure as a model tenant, I am compelled to write this review due to recent issues with the management and office staff.

Over the past few months, the management, with the exception of Dafne, who was exceptional, has consistently demonstrated poor communication and problem-solving skills. Notable incidents include:

- An attempt to alter the payment process a few months ago, followed by a subsequent failure to process a payment, resulting in the first missed payment.
-... The main office manager disputed my responsibility for late charges that were beyond my control. (After Dafne intervened, I was awarded a one-time refund.)
- A persistent roach outbreak that was never adequately addressed, resulting in ongoing roach infestations in my belongings after my move-out.

The office staff have consistently failed to respond to my requests for assistance. I have requested photographs of the carpet damage and replacement as proof of the charges, which were posted on my portal, but have yet to receive them. The charges, from my knowledge, are unnecessary and excessive since when I left the carpet only had general wear and tear.

These incidents serve as a warning to potential residents that the management and office staff may not prioritize addressing resident concerns effectively. Read More

The gates are always broken, how do you need your gate opener to get out the complex??? parking is very limited although there are many spaces that are never filled and if you park in them, they tow your car and charge you 400 dollars to ger it out. One bedroom apt allows you ONE parking space so if your married or dating someone good luck to them and they care when it comes to finding parking. Homeless people live in the complex with you and stay digging through the trash for stuff. Security... that is a laughing matter! Read More

Gates are always breaking, the doors don’t get replaced, they don’t communicate with residents regarding crime or incidents. Please look at the crime rate online before moving in.

Property has not been cleaned for three weeks now. Despite numerous complaints to property management their is a huge homeless problem with homeless living in the parking areas. Cockroach infestation is in building 5.