Nancy provided one of the best apartment tours I’ve experienced. She was welcoming, knowledgeable, patient, and took the time to answer every question without making me feel rushed. The Pacific is a beautiful, well-maintained community with thoughtfully designed floor plans, exceptional amenities, and a warm, inviting atmosphere. Nancy’s professionalism and prompt follow-up truly demonstrated her commitment to outstanding customer service. She made the entire experience informative, enjoyable,... and stress-free. If you’re looking for a luxury apartment community with an exceptional leasing team, I highly recommend touring The Pacific. Thank you, Nancy, for your outstanding hospitality—five stars are well deserved! ????? Read More

I have been a resident at Long Beach Pacific Apartments for five years, and unfortunately the experience with property management has become increasingly disappointing.

The community Jacuzzi has been broken for nearly two months, and despite multiple requests, management has not provided residents with any clear timeline for repairs. Communication about the issue has been minimal, leaving residents repeatedly asking for updates without meaningful responses.

At the same time, one of the... building elevators is currently out of service, which further impacts accessibility within the building.

What is most frustrating is the lack of transparency and proactive communication from management. Amenities like the Jacuzzi are part of what residents pay for, and when they are unavailable for extended periods without updates or urgency to resolve the issue, it raises serious concerns about how the property is being managed.

After living here for several years and experiencing multiple maintenance and communication issues, I have decided not to renew my lease. It’s disappointing because the location has potential, but the ongoing lack of responsiveness from management has made the experience frustrating.

I hope ownership and corporate leadership take resident feedback seriously and work to improve communication, maintenance responsiveness, and accountability moving forward. Read More

Do not rent from Harbor Property Management. During my 12 month lease, my apartment flooded three times due to heating and piping issues outside of my control- one such incident lead to mold throughout my closet. The management took no responsibility and didn’t even apologize for the inconvenience. The management was so absent that during these LITERAL floods from my ceiling- I did not receive a single response to an email or phone call. Not surprisingly, during my lease management turned over 3... times, while having periods of no management at all. I have truly never lived in an apartment complex so poorly operated. I moved out over a month ago and still haven’t heard a word about my security deposit- I have called and emailed nearly a dozen times. Please save yourself the money, time, and the excruciating headache this place will most certainly cause you. Read More

Was attracted to this building by the assurances of security and cleanliness- night patrol, gated parking garage, daily maintenance etc. In fact there is no security, the gates have never worked (our cars broken into frequently), our mail deliveries are stolen from the lobby most days, and much of the equipment has been stolen from the gym. The trash chutes overflow with trash on weekends, leaking smells through the halls. The floors and common places are filthy and stained by pet owners. The... building manager does not communicate with residents nor resolve the mounting issues. I cannot wait for my lease to end. You’ll be miserable here. Read More

Where do I begin? I had to create a new profile to leave a review. My first apartment and they made the experience horrible. I came in with the original management and it was a nightmare trying to get them to respond to any service requests I had. Thought this current management would be better. They were just the same. Only thing good thing about this place is the location. Other than that, it was a horrible experience and waste of money.
Other issues before I get into my rant:
- Garage gate is... always broken. And when I say broken, i mean the gate is almost always open. There have been transients who slept in the garage and definitely multiple cars that have been broken into
- Packages get stolen every week. I have had at least 7 packages. Drivers don’t use the lockers and just toss them on the floor. Im not exaggerating.
- $25 a month mandatory for “valet trash”, even though I lived 3 doors from the trash chute. Ended up taking trash by myself. Never felt right having someone pickup my trash outside the door.
- You are absolutely not getting your full security deposit of $600 back. I left the apartment in good condition and I got an invoice of $150 taken out “for cleaning fee” and some other BS fees because of prorated etc. And they don’t tell you this when you sign it first.
- Previous manager before was dismissive. Caught her in the hallway about the issue I described below and she did not stop her stride and said “sorry please send an email I have open house” I sent an email right after and never heard anything back
- Took over a year to get them to contact me, and when they did, it was because I contacted them first. They are slow on service requests and sometimes mark them complete when they never came. They are not accommodating at all about the issues i had in my apt that made it unlivable and said I can move out. Im not kidding.

Please avoid moving in here. The management are dismissive, why do you think they switched to another one in the span of three years?
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