Paul, thank you for taking the time to share your experience. We sincerely regret that your move-in was not as smooth as it should have been, and we acknowledge that the start of your residency was not our finest hour. We are truly grateful for the... patience and grace you showed as we worked through those initial challenges.
Since that time, our team has grown and worked hard to elevate the level of service we provide, particularly in Maintenance, and we’re glad to know this has been reflected in your more recent service requests. Your kind words about the leasing team’s responsiveness mean a lot—we strive to be understanding and supportive whenever challenges arise.
We’re thankful for the opportunity to continue earning your trust and hope we can demonstrate the improvements we’ve made moving forward. Read More

Hi Isabella,

We’re sorry to hear you feel this way and appreciate you taking the time to share your feedback. Our team works very hard to ensure all maintenance requests are addressed promptly, and after reviewing your service history, we’re glad to... see each was completed well within our community’s approved timeframes. In several cases, our technicians were able to respond within hours, always by the next business day for the ones placed after hours, and often adding preventative measures during their visits to help prevent future concerns.

We also understand that getting used to new features—like our smart home technology—can take time. Our onsite team, along with our dedicated support partners, is always here to answer questions, walk residents through features, and help ensure everything works as it should.

Parking is an important part of the living experience, and we do our best to set clear expectations during the leasing process and again at move-in. We offered to add you to our waitlist for a spot closer to your home, but unfortunately, use of future resident parking as a permanent solution isn’t permitted. We understand this can be inconvenient, especially in warmer weather, and work to communicate parking expectations clearly through our newsletters, e-blasts, and direct conversations to avoid surprises. Read More

Thank you so much for your kind words! We're thrilled to hear that your experience at Solara Vista has been so positive. It means a lot to Alex, myself, and our entire team to know that our efforts are making a difference. We’re especially glad to... hear maintenance has met your expectations—prompt, reliable service is something we take great pride in. Your feedback truly is a breath of fresh air for us too! Thank you for being a valued part of our community!

— Courtney and the Solara Vista Team Read More

Thank you so much for your kind words! We're thrilled to hear that your first few days have been such a positive experience. We truly appreciate you taking the time to share your thoughts, and we'd love to hear more about how you're settling in after... you've had some time to fully experience everything. Don’t hesitate to reach out if you need anything in the meantime. Looking forward to hearing from you again soon! Read More