While living at Cross Creek for 4 years, they abruptly charged us for a prorated rent that did not appear on any of our statements and moved the due date to the middle of the month instead of the first. When we asked for more time due to having 4 low-income residents, we were told we would incur late fees if the payments were not made on the same day.

Upon moving out, the complex charged us $1,300 for carpet replacement. Upon looking at photos, no damage was permanent and the only visible issue... was a washable spot of dirt in front of the front door. The statement also cited "worn down areas" of the carpet.

When we discussed this to try to get the fee lowered, we were told that it was immovable due to Cross Creek paying a 3rd party service to provide them a quote.

This 3rd party service did not take into account the fact we had lived there for 4 years and that the carpet was not new when we moved in. To any reasonable person, the wear and tear on the carpet would have been within the bounds of the lease.

But I suppose Cross Creek just wanted to replace the carpet, this time. And it came out of our pockets.

Avoid leasing here. Read More

If you are trying to get back on your feet financially and need a place to stay I would recommend. The leasing manager Aaron and Tyler are very helpful and understanding in assisting me with my needs and getting me back on track in life.

So I've been living here for a couple of years and it was okay- but I wasn't a fan of the office manager. However, as of June 2023 we got a new office manager and he's GREAT!!! He has done a lot of work on the property and they just trimmed all the trees. We even got Christmas lights on the property for the holidays and it was so pretty. Maintenance has ALWAYS been great. Raphael and Victor usually show up the same day or the next day to take care of whatever you need. Taylor in the office has... always been very kind and helpful. They also hired another person in the office who is also very nice. I actually enjoy living here. The neighbors are kind. The neighborhood is quiet and there is no crime that I know of. So If you are looking for an apartment that isn't crazy expensive give Cross Creek a try. And if you lived here before and left because of the Office manager. She's gone so come back. Read More

Coming from out of town, the office staff made the paperwork/move in process a breeze. Apartment was as promised. Any concerns with the unit were fixed in a timely manner. Good location, easy access to almost anything you would need. I would recommend this spot

A/C breaks down constantly, roach infestation no matter what you do.
Stay away