7/3/25
Best in the Area
Best in the area, but not without its drawbacks.
To start with, when trying to securing accommodation from overseas, a few of my emails or a few questions in my emails were left without response on a continuous basis. I would call, but the phone would just ring without being picked up.
If it had not been for a friend of mine living in the area and willing to stop by, I am not sure how I could have secured an apartment in a timely manner, because I would politely wait for a day or two to get a... response, then send a follow-up, then before one knows it, it is already Friday and who answers emails on Fridays (or remembers about them on Monday next week), and before you know it, one week is already gone, with no tangible results.
Bear in mind that one is automatically offered a non-refundable deposit of $200. One has to proactively ask and then verify that one has paid a refundable one of $400. When I moved out, they charged me 30 bucks for a shampoo cleanup of the carpet (aren’t they supposed to replace the carpet automatically, after every move-out?) – that way I saved a lot on the deposit. But again, I am a very tidy person and no pets.
Also, when one comes into the office to move in, one has to sign all the papers electronically. Even though there are computer stations in the office, one can’t use them, it must be one’s own device. (At least, one can use the property’s wifi.) At the same time, the terms clearly state that one can request to have papers printed out BEFORE signing. Yet, the lady at the desk brushed me off saying “Yes, but we don’t do it.” Well, thank you for printing out the signed package for me in the end AFTER signing.
More and more apartments are equipped with the “Smarthome” feature. No matter whether one needs it or not or wants to use it or not, one is obliged to shell out 50 bucks for it (as well as for a long list of miscellaneous add-ons and fees such as common area usage and whatnot).
Despite the website claiming that dangerous dog breeds are not allowed, I saw a Rottweiler in the complex.
The apartments are in the process of being renovated, maybe that is why the bathroom in mine was so yellowish and in dire need of replacement.
Other than that, it is a decent complex, probably the best in the area. More or less clean, with no cockroaches running amok.
Despite what one may have read in other reviews, there are always enough parking spots, even late at night.
Very quiet, too, and the grounds are just amazing!
Review from Apartments.com
Property Manager at The Palms at Clear Lake Apartments responded to this review
Thank you for sharing the details of your experience. We're glad to hear you think we're the best in the area, but we apologize for any communication hiccups and other inconveniences that have occurred. Your feedback about deposits, move-in... procedures, and amenities is valuable, as well, as we work on improvements. If you'd like to discuss anything further or need assistance with future concerns, feel free to reach out directly. Thanks again! - Frankie Peraza - Regional Manager