Office is understaffed and so many property problems. Dumpsters always over flowed and never enough space daily. Terrible response to maintenance issues with HVAC! Bill was over $550 in January bc of their equipment issues. Roaches, and other huge bayou bugs constantly in your home.

I have been staying at the Latitude for over 3 months and I am not thrilled about the management. I have experienced a roach infestation, a missing washer, a wrongful towing, multiple delayed maintenances and a canceled maintenance during my stay so far.

My first unit was infested with roaches. After repeatedly requesting for pest control and failing to remove the roaches, I intended to breach the lease and had to go in to the office and ask for their response. They relocated me to a better... unit at the same price, but when I ask for moving fee compensation they only gave a verbal promise to “look into it”. I never heard back from them on the topic.

Before I moved into the second unit, the leasing manager promised to have the washer installed before the move in; the installation was delayed multiple times and the office was very hard to reach through emails and calls. I had to go in the office multiple times again to communicate on the matter. The washer wasn’t installed until almost 2 months after I moved into the second unit.

During the move, my parking location was re-assigned, but the leasing office made a mistake and the lot was still open. A month ago my lot was double leased out and my car was towed as a result. I spent 2 hours locating and retrieving my car. The leasing office agreed to pay for my Uber and towing fee but refused to compensate for my lost work time. The office claimed that since the parking wasn’t assigned properly in the first place, I wasn't charged for the parking and the lack of charge would be my compensation. One manager said she has never compensated for lost time for all the years she had worked at the office, which makes it seem like wrongful towing is a common occurrence at this property. They VERBALLY promised me to CONSIDER waiving my parking fee for a couple months. (Which did not happen of course)

A couple weeks ago I filed a maintenance request for massively chipped paint in the bath tub. The management sent a waiver for the resurfacing. In the waiver, the management claims that I should put away any valuables and clear the work area, but they did not specify the work time. I asked them for the work time but my email was not responded and the maintenance request was closed without any action on my part.

Overall, this property is understaffed and poorly managed. The office is hard to reach through emails or calls and any verbal promise will not be taken seriously.
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This place is horrible it is trash, no matter how much to clean there are always roaches, no on picks up after their dogs, trash everywhere, people with drop cigarette buds in front of your door and on your patio, the floors are warped, the roof leaks, appliances do not work, the office does nothing but give you lip service, you can put in a work order and/or go to the office and nothing will get fixed for months and months. Do not come here, find something else, save your money. Also when a bad... review shows up an automatic message saying the manager would like to talk to you, its a lie don't believe it. Negative 10 stars on this place. Read More

It’s ok. I really needed somewhere to stay on short notice so I moved in. After being here for 6 months I can say there is dog poop EVERYWHERE, the trash valet often do not pick up trash, and you are so close to your neighbors if they sneeze you can bless them. It is pretty quiet and the maintenance is fast. But they tack on surprise fees to the rent monthly and you can’t get ahold of someone on the phone in the leasing office. I did have roaches when I first moved in but they were gone after... about a month of pest control. This place is ok if you only going to be here for a short time. Me I’m here for a good time not a long time. Read More

When I came to view an apartment, I didn't see a single cockroache. But when I moved in, the first thing I saw was a cockroache. I was so disappointed. They are everywhere in the kitchen. I can't cook because I don't want them to get to my food. I request a pest control, but it doesn't seem to help.