I just want to make you guys aware starting off that MAA has great deals for their apartments. They will let you know that you can transfer units after residing at your apartment for 6 months. What they will fail to tell you is that if you do transfer units AND you got in on a deal, you will have to pay that back. Rather you are staying in the same Apartment Complex or going to another one of their properties, you will have to pay that concession back, a transfer fee of $500, AND the deposit for... the next unit. Some of you may already be aware to not go off anything that is not in black and white. But for those that are new to this, if an agent or manager tells you something verbally that is crucial information to you, make sure they put it in black and white. I knew that but I thought the property manager was genuinely trying to help me with my situation and turns out, I was charged a hell of a lot more for going off of what he said. Maybe there was a misunderstanding but Lesson learned. If you break your lease, please send those people their 60 day notice or you will be charged $3,600. Other than that, these apartments were really nice to live at. I loved the amenities. They were really close to numerous stores. Maintenance fixed things in a timely manner. Never heard of anyone stealing packages. Be cautious when driving through the garage. Thanks for reading! Read More

My experience with Mid-America Apartments (MAA) in Frisco, Texas, has been highly disappointing. I relocated from Houston to the DFW Metroplex and signed a lease with MAA based on a video tour showing the unit as clean and move-in ready. Due to the urgency of my move, I terminated my lease early in Houston to avoid additional moves and storage costs.

The apartment was not move-in ready as represented. It was filthy and had not been cleaned since the previous tenants moved out. Despite... assurances, it was not ready for occupancy on the agreed-upon date, breaching the implied warranty of habitability. Maintenance requests to address mold and odors were not handled effectively. Mold testing confirmed the presence of mold, indicating inadequate cleanup efforts. The unit was unsanitary and uninhabitable.

There were discrepancies in the reported and actual square footage, suggesting misrepresentation. Despite multiple requests, management did not resolve the issues in a timely manner. They also failed to accommodate reasonable requests, such as storing my belongings during repairs. These issues caused significant inconvenience, discomfort, and financial loss. I continued to pay rent and utilities despite not residing in the unit and documented all communications and issues, including photographs and mold inspection reports.

A demand letter requesting reimbursement and resolution was sent to MAA, but their response was unsatisfactory, denying my claims and suggesting I submit a maintenance ticket or contact office personnel directly. Based on my experience, I advise caution when considering leasing with MAA. My time there has been marked by unmet promises and poor management response. Read More

Everything about this place is a mess. The staff definitely does not listen to you. They just push you into trying to fill out an application. Shame on them.

Let me preface this rant with the fact that we’ve lived here since 2014. This place has gone downhill rapidly over the last two years. Our garage doors haven’t worked in a year. The access gates are broken and stairwell doors are propped open which grants anyone access. There have been home burglaries, numerous harassment situations and auto break-ins in the garage. While crime in the area has increased across the board, they have done absolutely nothing to secure the properties to increase our... safety. Tenants are feeling forced to directly confront the burglars in order to protect their property. When you address any of the aforementioned concerns, you’re met with passive aggressive tones and inept staff sidesteps. Despite multiple calls to corporate, we have yet to receive return correspondence. MAA has lost all credibility at this point. Read More

The garage entrance for the "NEW" building has probably worked without any issues 10% of the entire year. We are now going into October, how is this ok??? MAA is one of the largest real estate companies in the US. How is this acceptable? This is so dangerous coming in and out of the garage especially since this is the only entrance to get in! It's so hard seeing cars coming in and out and have almost crashed serval times. Really shows how much they care about their tenants.