heating and AC didn't working and the maintenance very bad The toilet broke down and they didn't fix it until I called the emergency. The price is high and when you renew the contract they will raise the rental price

Used to be a decent place. A new private equity company bought them out and ran it into the ground. Run far away if have any sense. Wish I could give negative stars

Avoid This Place - Worst Residence Ever!
Do not trust anything they tell you! As soon as you sign the lease, you're trapped. The management is rude, unhelpful, and completely unresponsive. Any promises made are empty, and they have zero concern for the tenants.
The maintenance team is just as bad. Not only are they incredibly slow, but they're also rude and dismissive. They avoid replacing broken items in order to secure their bonuses, and seem to have no interest in actually fixing anything... properly. Don’t expect repairs to be done in a reasonable time frame. For example:
Garage door: Took 3 months to fix.
Stove: Took 2 months to repair.
Water leak: Took 3 months to address.
Garbage disposal: Took 2 months to get fixed.
If something is broken, just forget about it — it will take forever to get any action, and when you do hear from them, it’s likely to be rude and unhelpful. The lack of urgency and accountability is beyond frustrating. I regret ever signing here and would strongly advise against renting from this place!
To whomever is replying to these reviews: try to intimidate me with an excuse as you always do with anyone who complains, instead of addressing the real issue. This is only 1% of the problems I've faced, and I'm not speaking empty words — I have all the proof.
To be fair, the only person who’s been somewhat helpful is Saif. Read More

Property management company doesn't assume responsibility for anything, it took over a month and consistent pestering to get an outside door fixed so it would close properly and not sit open. Boiler on during the winter means the apartment will sit at anywhere between 81-90 degrees without turning your system on.

Edit: Monarch took over in 2022 and it's only gotten worse. We've been waiting 6+ months for washers and dryers to be fixed so they don't absolutely destroy your clothing and have... only gotten the runaround from the leasing office. Read More

So to be clear, I've lived here an entire year, and so far, this has been the most consistently helpful and effective team of techs, leasing agents, and groundskeepers I've seen in the time I've rented apartments. Leasing has been helpful in sorting out issues with my apartment, and apologetic anytime issues occur that are egregious or unacceptable. The grounds are clean and taken good care of, which is nice to see when I understand they are staffing for a fairly large area. And most recently,... when I asked the maintenance team to fix my dishwasher, they not only fixed it, but also ran a load of dishes for me while I was at work, which I can't help but appreciate considering how late I work some nights. Read More