We lived here for 2 years and it keeps getting worse and worse

Working with the leasing office and trying to find a place to call home has been one amazing process. The leasing department contacted me throughout the process and made this process very easy due me having to be at work during business Hours.

The new management company (Pepper Pike) is a joke. No Maintenace crew on site, can't keep employees in the office. The pool and fitness center has been closed for 2 years so they will lie to your face about amenities just to get you locked in a year lease. They refuse to fix any issues in your apartment because they are putting 100% of their time and money into the remodeling of the units. don't let them trick you into renting here, you will regret it

DO NOT MOVE HERE. The amenities do not work. Ever. No AC for 2 years. No pool. No washer and dryer. Washer never works. Dryer doesn’t dry. Maintenance blames the office the office blames maintenance. The one lady in the front office needs to be taught customer service and basically how to be a decent person who has maturity and class. . To top it all off going through and reading these reviews and seeing them respond it’s complete bull. The office is rarely open. They rarely answer any calls.... They literally had someone from the property up the street come in and work for them and he gave me his number because he knew they wouldn’t be able to help. Let’s also point out that I don’t have AC AT ALL and the front office has the emergency AC units because they don’t have air? Like are you kidding me?
Also you have to have their permission to dog sit for someone even if it’s just for a day or even 8hrs. Because “they own the apartment” well if you own the place then FIX WHATS WRONG WITH IT. Instead of leaving your tenants to suffer with your poor management skills. Read More

Ever since Pepper Pike Property Management took over ownership of this complex, living here has been a complete disaster. They have no idea how to communicate with their tenants. I have had multiple maintenance requests open for at least two weeks now with no response and I am not the only one experiencing this. Nobody at the apartment office response to voicemails or emails. If you are considering moving here, just know you will get more information about what is happening from your neighbors... then from your landlord. Also, I hope you are handy because you will likely have to fix your maintenance requests yourself. Good luck. Read More