Before I begin this review, I want to emphasize that I had no issues with the friendly and professional door staff and maintenance team. They were always kind and professional with me.

My 1-star rating is due to the extremely negative experience I had with the Business Manager. The Business Manager made numerous errors regarding lease terms and spoke to me in an unprofessional manner. These issues made me feel disrespected as a tenant, which is why I cannot recommend staying at Chestnut Towers... .

For context, I began my lease at Chestnut Towers in 2021 with the previous management company. I had no complaints about the previous company and was always treated respectfully as a tenant. There were no issues with my interactions with the building managers, and the leasing office made no mistakes concerning my lease.

At the end of my first lease, Willow Bridge (formerly known as Lincoln Properties) acquired the building. I regretfully resigned my lease with the new management company. While I understand that new management will lead to changes, I was shocked by the new Business Manager’s behavior and lack of professionalism, especially for a luxury building.

However, my negative rating extends beyond the Business Manager’s unprofessionalism. There were multiple instances where the Business Manager misstated both small and large lease terms. I had to repeatedly review the lease to correct the Business Manager’s incorrect statements. At one point, the Business Manager refused to acknowledge a mistake and I had to escalate the issue to the Vice President at Willow Bridge. The Vice President then had to correct the Business Manager’s mistake regarding the lease terms. This experience was incredibly frustrating, as I wasted a significant amount of time.

The Business Manager’s mistakes regarding lease terms, coupled with their unprofessional communication skills, led me to write this review. My experience as a tenant under the Business Manager’s management was extremely negative, and I cannot recommend Chestnut Towers for these reasons. Read More

Comfy for city life! Spacious and great amenities. Appreciate that concierge knows who I am and I feel safe in the building. Only thing is there are bad high-rise spiders that sometimes get in.

It is so amazing I love living here!! Highly recommend this place! Everyone should check it out! The staff is amazing and the building is so nice

It has been so amazing here!! Everyone is so nice and the living experience is so positive!! I would highly recommend to anyone who is considering!

I lived here for around 3 years, the maintenance and door staff are great, but the new property management is deceitful, rude and attempts to enforce false charges when you move out.

I told them I would be vacating my unit months before the end of my lease and they attempt to charge up to 60 additional days of rent. I'm hearing similar practices from others. If you read their reviews on the BBB you will see this is a common practice for Willow Bridge so beware.