Thank you for sharing your concerns. I completely understand how frustrating and disappointing it is to experience pest issues, especially when you chose the community with the expectation of having a clean and comfortable home.

I am actually new to... the property and want you to know that I am taking these concerns very seriously. Since coming on board, I have made the decision to terminate our previous pest control company and bring in a new pest control provider. My goal is to address the issue more effectively and take a proactive approach to the community as a whole, rather than simply treating individual apartments as issues are reported.

I would also be happy to personally assist with getting your specific concern resolved. Please reach out to me directly so I can make sure your apartment is addressed by our new pest control provider and follow up with you regarding the treatment.

I appreciate you bringing this to my attention and giving me the opportunity to address the issue. I understand that seeing roaches in your home and throughout the community is frustrating, and I am committed to working with our new provider to improve the situation.

Thank you again for your feedback, and I hope to have the opportunity to improve your experience here. Read More

Thank you for sharing your feedback. I'm truly sorry to hear about your experience.

My name is Sigourne Crumby, and I recently joined Lookout O4W as the new Community Director. While I was not onsite during the timeframe you described, I understand... how frustrating a delayed application process and inconsistent communication can be.

I would appreciate the opportunity to review your situation personally and determine what occurred. Please contact our leasing office or email me directly so I can look into your application and provide you with accurate information regarding any application requirements or fees.

We are committed to providing a responsive and professional experience, and I hope you'll allow us the opportunity to make things right.

Sincerely,

Sigourne Crumby
Community Director
Lookout O4W Read More

Hi,

Thank you so much for your kind words! We’re so glad to hear you’re enjoying the pet-friendly spaces—we love seeing our four-legged residents out in the courtyards! It’s also wonderful to know that Tiff and Paola’s events have made a positive... impact; they truly put their hearts into creating fun and welcoming experiences for everyone. We're lucky to have such an amazing community, and we're grateful you're a part of it!

Warmly,
T Boyd
Sr. Community Director
6/3 Read More

Hi,

Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you faced during your time here. Our team strives to provide excellent service and maintain a clean, safe environment for all residents. We take... concerns about maintenance, cleanliness, and access very seriously and are continually working to improve in these areas.

Regarding the access system and visitor parking, we understand these can be frustrating and are always reviewing policies to better meet residents’ needs. If you ever wish to discuss your experience further, we welcome the opportunity to hear from you directly.

Wishing you all the best moving forward.

Sincerely,

Twynate Boyd
Sr. Community Director
404.221.0360 Read More

Hi,

Thank you for sharing your positive experience! We’re so glad to hear that you’re enjoying living here and that the Apartment Life events are helping to build a strong sense of community. We’ll be sure to pass along your kind words to the team,... and we’re happy to hear that maintenance has been helpful as well.

Looking forward to many more great moments ahead!

Best regards,
T Boyd
Sr. Community Director
404.221.0360 Read More