Hello there,

Thank you for sharing your feedback. We’re truly sorry for any delays you’ve experienced with maintenance requests and for the frustrations you’ve described. This is not the experience we want for any of our residents. The issues you... mentioned in your survey are all items we can address quickly with the help of a service ticket. If you haven’t already submitted one, we’d be happy to assist in creating it so our maintenance and service teams can begin resolving these concerns right away.

We would also be glad to set up a time to meet with you directly so we can go over all of your concerns in detail and ensure everything is taken care of promptly. Please reach out to us at your convenience so we can work together toward a better experience for you.

- Your team at Cortland at Phipps Plaza Read More

Hello,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience hasn’t lived up to expectations. While we’re glad the location has been convenient, we understand that’s just one part of what makes a place... feel like home.

Please know that we’re always working to improve, and resident feedback is an important part of that process. If you're open to it, we’d sincerely appreciate the opportunity to speak with you directly and better understand your concerns. You’re welcome to reach out to us at phippsplaza@cortland.com, we’d love the opportunity to make things right.

Warm regards,
Destin B.
Resident Experience Manager Read More

Thank you so much for being a valued resident for nearly four years! We're thrilled to hear that you've had a wonderful experience and that you enjoy the peace and quiet our community offers, even in such a busy neighborhood. Your continued residency... means a lot to us, and we're always here if you need anything!

-The Cortland at Phipps Plaza team Read More

Thank you for your feedback and for highlighting the cleanliness and quiet atmosphere of the community, as well as our team's responsiveness. We truly appreciate your kind words.

Regarding the water billing, we understand your concern and apologize... for any inconvenience caused. We work with a third-party utility billing company to ensure accurate usage-based charges, but we’re always happy to review any discrepancies. Please feel free to reach out to our office if you ever notice anything that doesn’t look right—we’re here to help.

-The Cortland at Phipps Plaza team Read More

Thank you for your feedback! We’re so glad to hear you’re enjoying the location, the spacious apartment, and the helpfulness of our service team. Regarding the noise, we wanted to clarify that trash pickup typically occurs around 9:00 a.m., but we’ll... certainly keep an eye on any earlier disturbances. We appreciate you being part of our community and value your input as we continue to make improvements!

-The Cortland at Phipps Plaza team Read More