I have been very fond of the communication on part of the Accolade so far. It has been very clear and helpful. The contract is also very easy and is not too ridiculous.

My daughter paid on time every month without issue, but because her roommate left the lease 3 months early, all damages caused by their kitties was fully on my daughter. She had to take 100% of the burden, and the pricing was arbitrary and didn't match their pdf of charges. There was no walk through prior to move out - in fact, an email of move out expectations wasn't received until THE MORNING OF. When we attempted to have the charges clarified, by sending correspondence to their corporate team... (because the on-site staff wouldn't respond), we were ignored and dismissed and sent to collections. We have stellar credit and I have never experienced such poor service & communication. Truly unfair and it was basically extortion. Pay or your credit tanks. AWFUL! Read More

I have not been living in the accolade west but the experience before doing that has been great. I have received great welcoming, information and great service

I have had an exceptional experience so far. The staff has been consistently welcoming and attentive, making me feel genuinely valued. Communication has been clear and prompt, ensuring that all my questions are addressed efficiently. The team’s professionalism and dedication have exceeded my expectations, creating a positive and supportive environment. I am confident that this high standard of service will continue throughout my engagement.

I love living here. The amenities are all well maintained and clean. The gym has all the machines and weights I would need. The staff is very friendly and and the maintenance crew is extremely helpful