I have been here for about a year and a half and there has been company/property management changes, along with managements in front office and staff. I was told to “just give us a chance to get things in order” not just once. Well things continue to pile on, and not in a positive way.
First of all, do not depend on the internet that you are required to have. It is not consistent and goes out more often than not. Second, if you have emergencies, don’t count on it being a priority. The emergency... line doesn’t work, no one answers. When you email the manager and assistant manager on right steps for the future, you don’t get a response (emailed back in July, it is August with no response from manager or assistant manager). When I say emergency I mean, AC going out twice in summer, massive leaks in your apartment ceiling on 3 separate occasions within a week. Yes, three because they don’t correct the issue. Finally after being taken seriously, again, after three times of having to walk downstairs and even video proof, it took four extra visits to fix the ceiling, which they simply painted over and scraping the ceiling off. No help or assistance in cleaning up the mess, or personal items distroyed due to their lack of....well everything as you can see; I was told, sorry not my problem its not my job to clean.
I have had mold growth in my unit along with humidity issues. I have had to purchase my own dehumidifier to help. You can try to talk to management and they will be nice to your face and provide these empty promises, including stating they will escalate the situation to see what they can provide for me, just for them to say oh I never said that.
The gym is missing equipment and weights. There has been a broken treadmill approaching a year that they just say fixed and close the work orders. We have given up on that one. Btw, you pay an amenity fee for this lack of working equipment and maintenance. The water fountain in the dog park has been broken for a year and a half (was working for one total month of living here). Same scenario with work orders.
Recently, I had ask for updates on the work order they say “well we put notes when we close it”. This leaves you to call and pester for updates on broken appliances and they say you don’t need to call, ummm....yes we do or else nothing will get fixed and we get ignored, examples above!! I was told not to call in and ask until the week had past, GREAT CUSTOMER SERVICE!
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When I say these are the worst apartments in the world with the worst staff ever!!!!!

Love living here, just renewed and I’m glad to call this place home!

I just moved in and every step of the way, Melisa helped make the process easy for me. She is so kind and works so hard to make sure the residents are being taken care of. From taking calls and e-mails to planing great programs for the residence, she makes this apartment what it is. The building is very clean, there is always maintenance workers cleaning, moping, and painting to make everything look beautiful. Maintenance was quick to help me with my requests.

From the moment I moved in, I have been consistently impressed with the exceptional level of service provided by the staff.

The community manager Melisa has been outstanding. She is not only friendly but also one of the best managers I've ever encountered in a rental community. Her professionalism and commitment to creating a positive living environment for residents are truly appreciated.

Adeliz and Juan have also been an absolute pleasure to interact with. They are always approachable and... ready to assist with any questions or concerns we may have. Their warm and friendly demeanor makes living here feel like a true community.

Huge shoutout to Danny, the maintenance professional. Danny is incredibly efficient and dedicated to ensuring that any maintenance requests are addressed promptly. His attention to detail and commitment to resident satisfaction are truly commendable.

Allure on Parkway has the best staff I have ever encountered in a rental community. Their dedication, friendliness, and responsiveness have made my experience here extremely enjoyable. I feel fortunate to be part of this wonderful community, and I highly recommend it to anyone seeking a comfortable and welcoming place to call home. Read More