I moved into Lakeshore at Altamonte Springs on February 1, 2025, and while my leasing experience with Liz was great, the rest of my time there was extremely disappointing. I was forced to move out on May 31st due to an ongoing roach infestation that management failed to properly address. Roaches were coming through the vents, wall sockets, and infesting the kitchen, making the apartment unlivable. Despite bringing this issue to the office multiple times, the Community Manager claimed there was... “nothing she could do.” She claims she tried to fire Massey (the pest control company), but instead they just assigned a new technician.

During one visit, the technician actually recommended I put boric acid inside the walls myself, which is completely unprofessional. The front office knew the issue was coming from my upstairs neighbors, and even admitted that my BUILDING was “one of the bad ones.” Still, I was forced to pay a two-month lease termination fee just to escape that unhealthy environment.

To make matters worse, it’s now July, and the process of receiving my deposit refund was just as frustrating. My final move out statement was completed on June 3rd, and I had to reach out to the front office myself on June 25th to ask about my deposit refund. The manager, Meggan, told me she’d contact her Regional for approval and that I’d receive an email within 5 business days to choose my refund method — that email never came. When I called the office again on July 3rd, Meggan initially rushed me off the phone, saying she’d follow up with accounts payable. An hour later, she called back saying accounting had “just” approved my refund and she again promised I’d get that refund method selection email in 5 business days. At that point, I escalated the issue to the Regional Manager, who assured me that accounting had confirmed I would receive an email to select my refund method and even provided the specific email address it would be coming from. Instead, a physical check showed up in the mail on July 15, but the check was dated for July 7th, with no notice or tracking information. So not only was communication poor — it was also inaccurate and misleading.

The lack of urgency, inconsistent information, and overall dismissive attitude from the management team — especially Meggan — made an already frustrating situation even worse. I WOULD NOT RECOMMEND this apartment complex to anyone. Read More

Living here for the past 15 months has been a wonderful experience. From the spacious dog-walking area to the abundance of parking, we’ve found very little to critique — aside from the usual nuances of apartment living.

What truly makes this place feel like home, though, is the management — specifically our apartment manager, Meggan.

During a recent unexpected water outage caused by a burst pipe in a neighboring complex, Meggan went above and beyond. Despite it being the weekend, she kept... residents updated every step of the way, coordinated with a local gym so we could access showers, and even had a portable bathroom trailer brought in for the entire complex.

What could have been a nightmare situation was made manageable — and it’s that level of care and communication that made renewing our lease (and even upgrading our unit) an easy decision.

- Matt Read More

The whole complex is infested with roaches. They live in the walls. They charge $2 a month for pest control but no one will come out unless you “request it” even then the infestation is so bad it won’t do anything. Terrible parking, terrible maintenance, buildings are old and need to be remodeled or you’re going to continue to have plumbing, leakages and issues galore.

We went and looked as the pictures make the complex look AMAZING! No the property is GROSS! Buildings are rundown, pool area looks nothing like pictures. So glad we went and looked before we decided on this place.

This place is just a mess. The apartments are poorly renovated and poorly maintained. Our ceiling gushed water from the upstairs neighbors, it took days for them to come and they completely ignored the appointment they made with us to do it. The washer has no cold water, only hot. The walls are so poorly painted, the cabinets are covered in cheap vinyl that's peeling just like the floors and countertops, there are no ceilings fans anywhere but the living room, and the bathtub faucet leaks. They... also add a million fees on top of your rent price for god knows what. It would be cheaper and better to rent a house instead of at this place that's pocketing your rent money and not using it to improve the property. Read More