I’ve toured a lot of apartment communities over the years. I have a family member who is extremely particular when it comes to choosing a place to live, so every move usually involves visiting a dozen or more properties. Between application fees and lost deposits, I’ve spent well over a thousand dollars just trying to find the right place.

Westcliff was one of those communities. Before visiting, I read the reviews. Some of the older reviews weren’t particularly encouraging, but the location was... excellent, so I decided to take a look anyway. The apartment itself was in great condition, and the management team made a positive first impression. I was comfortable enough to move forward with a lease.

This is where the story gets interesting.

Because of my family member’s concerns, I ended up canceling the lease. Later, after we had already committed to another apartment, that same family member changed their mind and insisted that we go back to Westcliff. That alone should tell you how impressive the apartment and community were.

When I returned to Westcliff after canceling, I was genuinely surprised by how kind and accommodating the management team was. They went out of their way to help and explored every possible option to make things work for us. It had been a long time since I had felt such genuine warmth and care from people I had just met.

Then, in a twist that I’m almost embarrassed to admit, my family member changed their mind again, and I had to ask management to cancel once more. I approached the office feeling awkward and apologetic, but the team never showed the slightest hint of frustration or annoyance. They treated me with the same professionalism, patience, and respect as they had from the beginning.

Throughout this entire experience, I witnessed what I consider the gold standard of property management and customer service.

This is actually the first truly positive review I have ever written. I hope anyone reading this won’t judge the current management team based solely on mistakes or issues from the past team. My experience with them was exceptional.

Portia, Jazmyn, and James — you are the first property management team whose names I’ve remembered. That says a lot. You are true professionals, and I sincerely appreciate everything you did for me. Read More

Extremely overpriced for what you are getting. (oh and that's without including the surprise fees). The poor maintenance crew is so understaffed because the management apparently tries to profit as much as they can without caring about residents.

- One trash bin for the entire complex, don't need to elaborate on why that's a problem....

-You get a checklist to do your initial walkthru to tell them about any issues with the apartment, only to submit it for them to say "oh you have to go online... and submit a request to fix each issue individually."

-Toilet not bolted down. Vents not working. Scratches on walls. Etc.
(showed up on the move in date and they seemed completely surprised, unit was still a mess)

- Currently Hot Water Heater has been out for close to 48 hrs.
1. submitted online claim like they said to do
2. Went to office to tell them (they said they would sent maintenance over)
3. Went to office 4 Hrs later because maintenance still hasn't come (they said they put it as emergency and maintenance would be coming)
4. Currently 6 Hrs later and still waiting. Read More

Rent was increased by $200 with no explanation when the renewal was offered. Despite me being a model tenant who always paid on time, never had noise complaints, and respected the community. Constant staff turnover, poor communication, and extra charges for water and grounds maintenance that aren’t clearly disclosed upfront. It’s obvious that management doesn’t value reliable tenants, and it would be hard to recommend this place anymore.

I love living here. This complex has so many great and fun amenities. From the gorgeous pool to valet trash, I feel like I pay a very reasonable price for all I receive. Seeing negative reviews is upsetting because I live here and know for a fact that things aren't as bad as people make it out to be. Don't let people stop you from coming here. I'm so glad I didn't let the term "luxury" keep me from thinking I could afford being here. And I REALLY glad I didn't let the negative reviews keep me... from this place. I hate that it is easier to complain than to be positive online. 5-stars to this complex and 5-stars to the employees who clearly work very hard for this community. THANK YOU! Read More

This was by far the worst living experience I've ever had, and I've been bopping around apartments for nearly 10 years. The day of my move-in, I showed up and was told that they weren't done cleaning the apartment and asked me to come back at 6pm to get my keys (and they didn't have a mailbox key for me for a month). Upon move in, the AC was broken, the dryer belt was broken so the dryer wouldn't turn, the coax plug in the wall was broken, and the apartment was still dirty. Then, in... mid-September, my ceiling started pouring water a 3am during a rainstorm (I lived on the 3rd floor). The "emergency" maintenance came by at 8am to say there was nothing he could do about it now and gave me a bucket to put under it. It took them OVER A MONTH to fix the leaking ceiling with 0 aplogy and no updates on the progress unless I walked into the manager's office to ask when it would be fixed (which I did, about 5 times). At one point, I was told that I "should feel lucky" because someone else's aparment "flooded worse two months ago and it's still not fixed" by the woman at the leasing office desk. The pool was closed for nearly the whole season, and the hot tub was closed off and on for the whole year. The complex gym was disgusting and had lights hanging by wires out of the wall socket. The trash compactor was broken about once every two months and would stay broken for minimum a week at a time (and once for over a month). Meanwhile, you're paying at least $100/month in "community fees", $150/month for complex utilities, and they're emailing everyone threatening to fine them $75 for not leashing dogs while INSIDE the dog park. After rent, fees, utilties, etc. I was paying $1800/month for a 700sq ft dirty, outdated one-bedroom apartment that was constantly incurring maintenance calls, and I could hardly use the "ameneities" let alone take out my trash. Unbelievable. Read More