Hello Kimberly,
We're sorry to hear that you feel this way about your experience at our community. Our team works very hard to provide responsive and professional service to all residents, and we are disappointed that your review does not reflect... the full context of our interactions. We would like to clarify that our management team regularly communicates with residents through both phone, email, and in-person, we maintain thorough documentation of resident concerns and our responses. In fact, we have extensive email correspondence regarding the concerns you have raised to us with yourself and your roommate. Meeting you in person, most recently last Friday morning, to discuss them further. Regarding your comments about rent charges, renter's insurance, and utility billing, these concerns have never previously been brought to management's attention. We would welcome the opportunity to review any questions you may have regarding these matters and provide clarification. We also take reports of property damage, resident disputes, and account concerns seriously. Our team investigates reported issues based on the information available and works to address concerns fairly and consistently. As a courtesy, when you first brought your concerns regarding your patio to our attention, our team cleaned the area and took steps to assist in resolving the issue. While we understand that not every outcome may align with a resident's expectations, we remain committed to addressing concerns professionally, transparently, and in accordance with community policies. If there are any outstanding concerns that remain unresolved, we encourage you to contact our management office directly so we can review them together. Best regards, - Trademark Team Read More

Hello,
We're sorry to hear that you feel this way about your experience at our community. Our team works very hard to provide responsive and professional service to all residents, and we are disappointed that your review does not reflect the full... context of our interactions. As a courtesy, when you first brought your concerns regarding your patio to our attention, our team cleaned your patio area and took steps to assist in resolving the incident with your neighbor. While we understand that not every outcome may align with a resident's expectations, we remain committed to addressing concerns professionally, transparently, and in accordance with community policies. We take all resident concerns seriously and investigate reported issues based on the information available, while applying community policies fairly and consistently. We have made efforts to address the concerns brought to our attention and remain committed to providing responsive service to our residents. Should you wish to discuss any outstanding concerns further, we welcome the opportunity to speak with you directly. Best regards, - Trademark Team Read More

Hello, we would like the opportunity to understand where we did not meet your expectations. Please reach out to us at (213) 340-1580 so we may assist you in moving forward towards a resolution.

-Trademark DTLA

Hello, thank you for sharing your positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

-Trademark DTLA

Hello, we regret to hear that your experience with us was not a more positive one. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for... providing this information so we can improve upon our services. We hope to hear from you soon.

-Trademark DTLA Read More