We’re sorry to hear your experience didn’t meet expectations. We know how frustrating move-out charges are, especially during an already stressful transition.

Security deposit deductions are determined based on the condition of the unit at move-out... and the terms outlined in the lease agreement. All findings are documented with supporting photos, and we’ve also provided a link to the inspection report for full transparency. We previously offered to go over the charges in detail, but did not receive a response to that outreach.

We also maintain a 24/7 emergency line so residents always have access to assistance when situations arise. Standard repairs and equipment-related service requests are never charged. Fees are only applied in specific situations such as misuse, neglect, or certain special requests. For example, there is a fee for changing lock codes, which helps maintain building/apartment security and allows our team to remain focused on higher-priority service needs across the community.

We’d welcome the opportunity to look into your specific situation further if you’d like to reach out directly. Read More