While Dexter Lake Union has great potential, the day-to-day living experience is held back by unresolved maintenance and building management issues. We have dealt with an ongoing, unresolved plumbing odor in our bathroom despite multiple visits and confirmation from the maintenance chief. Furthermore, the building suffers from frequent elevator breakdowns, poor gym ventilation/connectivity, and a garbage concierge system that frequently leaves the residential hallways smelling like trash in the... evenings due to a lack of enforcement. Until maintenance communication and building upkeep improve, it is difficult to fully recommend. Read More

Very satisfied

I was extremely excited to move into this apartment complex in a central location but immediately found it to be overpriced with poor amenities and poorly designed/built apartments.

The freshly-renovated unit had a broken laundry machine. It took 2 months for a replacement to arrive with no updates from management. After I complained, the then-Assistant Manager finally told me the building’s owner is cheap and wants multiple bids to pick the least expensive option. Other amenities (rooftop... furniture and gym equipment/HVAC) remain broken/unusable for long periods of time. Gym HVAC stopped working during heatwave, and management did not notify residents or provide alternatives for cooling and safety/

Security issues are huge issue management doesn't address. My unit was broken into and robbed. On top of this, I personally incurred cleaning fees due to the burglary. While the building did move to me another unit, management made me pay a higher rent. This new unit also had severely outdated fixtures and appliances, making it grossly overpriced then and now.

Ongoing issues include
- The “gym” is poorly equipped and always reeks of body odor.
- Package room not secure and in garage. Even with gate, people break in. A tenant could get hurt encountering a thief. Current management was unresponsive to my complaint in writing.
- Units on the very top floors are only accessible by garage elevators, which is unsettling because of car break-ins. Rear elevators are often vandalized.
- Poor window insulation everywhere, Aurora-facing apartments are especially noisy.

The maintenance team, current manager and assistant manager have been reasonable and nice to chat with. That said, this doesn’t make up for the multitude of issues I encountered. I’m very excited and relieved that I finally managed to move out of this building. Read More

I am compelled to express my profound dissatisfaction with the management and overall state of the apartment complex, which has significantly impacted my living experience here. One of the most pressing issues is the condition of the trash rooms. They are consistently neglected, overflowing, and unkempt, which not only detracts from the cleanliness of the complex but also poses health concerns.

Additionally, there is a serious safety concern due to the frequent presence of homeless individuals... in and around the building. This situation has made many residents, including myself, feel unsafe and uncomfortable. The lack of effective security measures and management's apparent indifference to addressing this issue is alarming.

What is most frustrating, however, is the apparent lack of accountability from the office staff. Reports and complaints seem to go unheeded, with little to no action taken to rectify ongoing issues. Requests for assistance or intervention are often met with apathy, leaving residents feeling ignored and undervalued.

This experience has been deeply disappointing, and I urge potential renters to consider these serious issues when making their housing decisions. Management's failure to maintain basic standards of cleanliness and security, combined with their overall unresponsiveness, makes living here untenable.

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Toured recently and loved the spacious floor plans that were offered. I hope to come back later to look at the two bedrooms since they were not ready to view yet.