Thank you for taking the time to share your feedback. We’re sorry to hear that your experience since moving in has not met your expectations.
We take concerns regarding mail handling, package security, and overall community safety very seriously. Our... team has not identified any confirmed incidents of tampering or theft within the building, but we understand how frustrating and concerning these situations can feel. We strongly encourage residents to report any missing packages directly to the carrier and, if applicable, file a report with the appropriate authorities so a formal investigation can take place.
Regarding cell service and personal account security, these matters are typically outside of the building’s control. We recommend reaching out to your mobile provider and financial institution to ensure all necessary protections are in place.
Our goal is to foster a welcoming and respectful community for all residents. We’re sorry to hear that this has not been your experience, and we will continue encouraging a positive environment within the building.
We would appreciate the opportunity to connect with you directly to better understand your concerns and see how we can support you during your residency. Please feel free to reach out to our leasing office at your convenience.
– The Arlo Team Read More

Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience has felt negative, particularly regarding safety and security — that is something we take very seriously.
The well-being of our residents is a top... priority, and we continuously evaluate lighting, access control, vendor partnerships, and on-site protocols to help maintain a secure living environment. If there are specific concerns you’re experiencing, I would genuinely appreciate the opportunity to connect directly so we can better understand and address them.
Please feel free to reach out to our office at 206.397.1200 your earliest convenience or email us directly at arlomgr@greystar.com so we can follow up with you personally.
We are committed to creating a community where residents feel safe, heard, and supported.
– Trey
Community Manager Read More

Thank you for taking the time to share your feedback. We’re glad to hear that you enjoy your apartment layout and that our maintenance team has made a positive impression — we’ll be sure to share your kind words with them.
We’re truly sorry that your... experience with management has felt disappointing. During a recent period, our Community Manager was unexpectedly out on a medical leave, which understandably caused some disruption. That said, our intention has always been — and continues to be — to remain present, supportive, and responsive to our residents.
We are committed to listening, improving, and rebuilding consistency where it may have been felt lacking. Your experience matters to us, and we welcome the opportunity to address any specific concerns directly. Please feel free to reach out to the leasing office or email us so we can better support you moving forward.
Thank you again for your honest feedback. Read More

Thank you so much for taking the time to share such a thoughtful and detailed review — we truly appreciate your kind words and continued residency over the past two years. It means a great deal to hear that you’ve felt supported by our team and that... John and I have helped make Arlo feel like home.
We completely understand your feedback regarding parking and community cleanliness. We’re continually working on ways to improve these areas and truly appreciate your acknowledgment of the team’s ongoing efforts to keep Arlo a clean, comfortable, and respectful environment for everyone.
Regarding utilities, you’re absolutely right — it’s a challenge across the city, but we’ll continue exploring ways to improve transparency and find solutions wherever possible.
Thank you again for recommending Arlo and for being such a valued part of our community. We’re grateful to have residents like you who help make this a great place to live.
Warm regards,
Trey Ascensio
Community Manager | Arlo Apartments Read More

Thank you so much for your kind words and for sharing your experience at Arlo! We’re thrilled to hear that you love your apartment’s finishes and that our team made the move-in process smooth and professional. We’re so glad Arlo’s location works... perfectly for you — it’s one of our favorite parts about the community too!
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
Warm regards,
Trey Ascensio
Community Manager | Arlo Apartments Read More