They advertise “24/7 emergency maintenance” for things like water leaks and a/c issues. Yeah that’s BS. And the concierge team is either unable or unwilling to lift a finger to help. (They’re also generally very rude and unhelpful.)

So if you’re someone prone to bad luck: look elsewhere. The 24/7 emergency maintenance is a myth. They could not respond to our a/c unit leaking large amounts of water (so we cut the a/c off) until the next day in the middle of summer despite confirming they were... on the way to help when we reported it. Read More

We have lived in Crystal Towers since April 2024, since renewing our lease earlier this year we have faced a series of issues making us extremely unwilling to renew again OR recommend this place to ANYONE else.
TLDR: It is expensive to live in this area, when you think about spending your monthly rent money - consider the negative reviews for this building. It is not worth the headache for the amount of rent you pay.

They are constantly doing construction on this building, constantly shutting... off the water or electricity, closing the garages, shutting down an elevator etc. all with little notice - sometimes only 24 hours notice. Additionally, we have now found a mouse in our apartment, likely due to the constant renovations. We contacted pest control and they failed to show up for over a week. After showing up they offered no solutions, said they would come back and check behind the dishwasher and still have not come back. Lastly, and most importantly, we have gotten unfairly towed multiple times, most recently from a spot that was not marked as a tow zone and is easily confused with a regular parking spot. So much so that the manager has said that multiple people have gotten towed over the last month from that spot. When we asked if we could get a credit for this irresponsible tow, they agreed that it was not the clearest and the lines are faint but they would not be crediting us back 'because then they'd have to credit everyone' - which shows that its not that there was a clear violation, but rather the hassle would fall on the apartment building and they don't want to do that. Anytime we have had an issue we have always faced a lack of response and solution from building management, despite being loyal tenants for more than a year. Read More

Have had a great time living here. Staff have been great in helping with work orders or being kind. Walking pass them and just getting a "hello" is very warming. Have no major complaints in regards to bugs I know that every so I get an email that they are doing a routine pest treatment on my floor but that's every other month or so (mind you there are 24 floors in total). Only thing I can complain is sharing with another property the parking area towards the back just because I had a guest park... in an incorrect spot for the property behind us and got towed. ( its a bit confusing in the middle of the night). The AC system gets turned on and off but its not a major thing, you will defiantly survive. I am so excited for all the new renovation they are doing to make this building great! The noise might be a negative but how else will you get a nice building if you don't do work on it? For that go live in the country side because 18% of apartment complex are estimated to undergo renovation each year. I love love love those Fridays when we have a truck and I do not need to cook AMAZING! We get nice complementary events for the residents. My favorite was pasta mmm yummy only bad side since its a huge building the line is long. Great stay but i wont be able to renew since my job contract is ending but defiantly recommend. I didn't get all my wants but i got some and some extra stuff i didn't know i needed. Read More

Noise from other tenants and construction: it’s brutal and you will hate your life at the lack of peace. There is also mold, crime, and unhelpful awful management. Also I find roaches all the time. I got lured in. Don’t do it.

Great location, but….

Very noisy. Everyone complains about it.
Non-responsive management.
Promises made (new carpets in halls) but not kept.
Some crime in building (prostitution, weed, stealing packages, assaults in parking lot).
Constant fire alarms at all hours.
Amenities never work.
Why would current guests get charged more than new ones with new lease deals? Seems very unfair.
As the other write-up said, #CockroachCity. Had two in my laundry machine….
And it’s noisy. I can hear... everything the neighbors are doing. Read More