I moved in 1 month ago, the unit was not cleaned prior to my move-in date. It was only cleaned once I brought it up multiple times. There have been DOZENS of maintenance issues that should have been addressed before I moved in but weren't. I made note of all existing issues on day one and have brought more to their attention since and they've addressed like 5 of them, and even then they don't actually fix them. Additionally, roaches everywhere. I have seen at least one roach a day since moving... here. On top of all this, they still demand that I pay a full month's rent for their absolutely terrible service and lack of care. Read More

I have been here for 34 years I would have been gone 3 years ago if I were not 80 with a health issue.Very poor response on all maintenance requests,no upkeep on grounds,our parking lot light has been out for over three months,we walk to our cars in mud every morning after the sprinklers have turned the bare dirt into mud,great location,Birchstone is cheap.They are only interested in signing you up on a new lease then you are on your own,check and believe the posted reviews.

I would give zero stars if possible. I have lived in my apartment for 2 years, but will be moving in a month. The property is not maintained. There are constant water issues. For example, there is no hot water today due to a boiler issue. I have had an active water leak for a week. Maintenance closed the maintenance request without ever addressing the problem. When I called the office about the closed request, they lied and said that it was still open. When water leaks are repaired there... arennever any mold mitigation steps taken to prevent mold growth. Many apartments have poorly repaired cracks in the walls from the foundation settling. The management company does not enforce occupancy limits. There are MANY one-bedroom apartments with more than 4 adults. There is dead landscaping that was never removed after the freeze in 2021. People do not pick up after their dogs. There is always trash sitting in front of the dumpsters even when the dumpsters are empty. The maintenance team lacks the skills to adequately maintain the property or make repairs. The office staff tries but are failed by maintenance and the manager Read More

Bugs are everywhere. Submitted maintenance request but it was cancelled.

if you are ok to live with bugs. you can find best apartment here

Pay attention to these negative reviews and do not move here! The management, staff and maintenance are lazy, they make empty promises to get you off the phone or out of the office. There's a tree that fell down on Saddlehorn and is dead and an eyesore that's been there for 6 months. All of the complaints about the water, leaking ceilings and roaches are true, maintenance closes out work orders even though they are incomplete, there's poop everywhere and they refuse to address it. Find a better... place to call home with professional management and staff. Read More