Poor inspection of unit before releasing keys to new resident I probably predicted that my unit would not be properly ready for me to move in on the scheduled day.
My leasing was signed with plenty time for them to prepare it, one month prior, and I even sent an email a week before asking for pest control, to inspect all items in the list and if clean and ready to move in.

Well, it was not.

Key copy was not made, unit was very dirty and when going through the inventory condition form I had to... list several items not in proper condition. Just to list a few: blinds damaged/broken, disposal not working, kitchen sink loose/detached from stone counter, cabinet handle missing, toilet flush stuck and keeps running…)

I placed maintenance request, 4 days and waiting for maintenance visit to fix it all. Read More

Maintenance request They were quick and professional.
Thanks, team The Vic

Mail room needs to be expanded and more safe Mail room, for the amount of residents, is too small, which make it not safe for our delivered packages.
They just stay dropped on the floor, instead of in a safe lock, many times.
Also, the car gate situation, some times, with anyone pig backing going through, makes it too easy, for people who don’t live in the complex to get in.
Other than that, everyone in the office is nice and I really like my apt and the complex.

Security I wish the VIV paid as much attention to the security of the property as they do to trash violations. The lack of security cameras and the access gates which are all too often propped open.

Great work! Thank you! Everything is working great and I’m feeling comfortable!