Maintenance request Maintenance has alway been quick to respond when I place the request, this time it was not the case, it took about a month to get my A/C filter changed after submitting two separate request and verbal notification.

As a former resident of The Grand on Memorial, I feel compelled to share my experience in hopes of saving others from the same frustration, disappointment, and concern for personal safety that ultimately led me to buy out of my lease just to get away.

This community gives off a polished appearance, but it’s little more than a false sense of security. One of the most alarming incidents during my time here was when my car was vandalized—right in front of the building, directly beneath a security... camera. When I asked about the footage, I was told the cameras don’t record or function properly. They’re essentially props—just for show. It's incredibly misleading and dangerous to advertise surveillance that doesn't exist.

The entry gates? Always broken. Whether it was days or weeks, it often felt like anyone could walk or drive in freely. Combined with the non-functional cameras, it created an environment where safety was clearly not a priority.

To make matters worse, the property is littered with trash more often than not. Common areas are poorly maintained, giving the community a rundown, neglected atmosphere that doesn’t reflect the price point or promises made during leasing.

And if you're hoping for helpful, solution-oriented support from staff—don’t. My experience with management ranged from dismissive to outright rude. Every concern I brought up—about safety, cleanliness, maintenance—was met with indifference or defensiveness. It's hard to feel like a valued resident when basic concerns are brushed off as inconveniences.

In the end, I had to make the tough financial decision to terminate my lease early just to prioritize my well-being. I do not write this to be malicious, but to provide an honest warning. There are far better-managed, safer, and more respectful communities in Houston. Unfortunately, The Grand on Memorial is not one of them.
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BEWARE!!!! BEWARE!!! BEWARE!!!!

DO NOT BELIEVE 5 STAR RATINGS!!
New management and office staff are HORRIBLE!!!

1. We pay $30.00 for valet trash and they may pick up your trash inconsistently 1-2 days out of the week! There will be piles of trash outside of resident's doors with roaches running out of the trash! The breezeways smell horrible from trash that has sat outside of resident's doors for 1-2 days!
2. We pay for monthly pest control and now we do not receive pest control unless we... request it, which has now caused an infestation of roaches!
3. I have had issues with bats at my door! That's right...BATS! I have reported this issue at least 3 times with no resolution! I am afraid because of the diseases bats carry!
4. Parking is horrible! They will tow your car even with a resident parking sticker on it! You register your vehicle on a virtual parking app and for some reason, my account was archived and my truck was towed! I had to pay $300.00 to get it back!
5. The office staff DOES NOT CARE about any issues you may experience. They will listen nonchalantly and then disregard your concerns as soon as you walk out the door!
6. The front gates are ALWAYS broken! There were 3 home invasions here! The office staff stated they would follow up with residents...they NEVER did!
7. We constantly experience water issues! Water is shut off during the day for 8-10 hours at a time! Please look at your charges on your water bill. I had a water bill for $101.00 with only me!
8. I have reached out to every corporate email address I could find to address my concerns..NO ONE HAS NOT RESPONDED

Move in at your own risk!!!!!!!

Everyone can not be saying the same thing and it NOT be true!

I will expect the generic "fake" concern response from management...in 5, 4, 3 Read More

Great amenities clean and well maintain, the community is really nice and quite,
The community manager are really nice and approachable. The apartments has newly utilities and clean.

The property is well maintained, and I feel like it is a safe environment. I really enjoyed the move-in process. Heather was accommodating from the first day I called to my move-in day. The management office is accommodating as well. I recently relocated from California and was very nervous about moving and living in a new state, but The Grand on Memorial made my transition very smooth and easy. I am very pleased with my decision to move here. Thank you!