When I originally moved to Carmel Villas, I had every intention of not moving again. It was the perfect concept. Unfortunately, my time at Carmel Villa was sub-par to say the very least. When I moved in there was a big crack in the kitchen cabinet. I let the front office know and they said they would send construction. Well construction must’ve gotten lost for a year because the crack was never fixed, and I was unable to use the cabinet to avoid further damage. At the time of move in I was... supposed to get a key and code for front door entry. It took five months to get a key within that time frame the keyless entry broke five times. Within a few months the floors started to lift. That fell on deaf ears, construction never came to fix the issue.
Aside from poor maintenance resolution, the front office never answered the phone or emails which is an inconvenience when you travel for work. Upon moving out I left an email stating where the keys were. No one ever responded. Three months later I received a letter from a third party collection agency stating that I owe $390.27. This was a shock because for one, I never received a final email from the property and for two I was told the monthly liability fee would cover any damages. The manager at the time of movement explained that the property did not accept security deposits however a $41.00 liability fee would be charged each month in place of it. She further explained that payments would go towards normally wear and tear. Come to find out that was a lie. I reached out to the office and after three attempts they finally answered. I explained that I never received a final email and was unsure why it was sent to collections without trying to contact me. They were unable to give me an answer. I was being charged $250.00 to repaint the walls. For reference I have minimal furniture in the home and there was not extensive wall damage that would equate to a $250.00 charge. Not to mention even if the walls needed repainting that should be covered for normal wear and tear. I explained what was told to me regarding the liability fee and asked for confirmation. No response. I asked if I could have a picture of the said damaged wall. I’ve not received an update since October. Living there is NOT worth the poor quality and customer service.
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