When I arrived to the property, an older lady came out and asked how could she help me while looking me up and down in disgust. I told her I had a 3:00 appointment and she walked away briefly and came back to tell me that there was no scheduled appointment for me. Which was a lie because I had confirmation. So she then tells me that she didn’t have anyone to show me a unit, but said I could do the self guided tour. While filling out the information for the self guided, another leasing agent... approached me and offered to help because she was back from her lunch. She did inform me that she wasn’t familiar with that property because she works at another one and was just helping them out so she didn’t have much information and she apologized for her lack of knowledge which I appreciated. She’s the reason for the 1 star. I will not be back for another tour let alone consider moving over there as long as the short older lady is working in there. Sorry I didn’t get names but it was by far the worst experience I’ve had in searching for an apartment. Read More

I wish could rate this higher, but I can't. I'll start with the good:

The location is excellent! I needed a place close to work, and a place where I could start off while I figured out a more permanent place to live. The nearby walking trail is beautful and all ths shops and businesses nearby made things very handy. I liked my unit floor plan and location. It was very spacious and the entrance felt very private. The maintenance staff was top notch. They were Johnny on the spot with requests... .

The bad: The buildings are made cheaply! I could hear my downstairs neighbor's ceiling fans and HVAC unit. I could not use my living room for the majority of my lease due to the loud noise and vibrations. I was confined to one bedroom because of the noise. I expressed my concerns to management. They blew it off, stating, "That's how apartment living is." I've lived in apartments before, and never had issues that severe. Speaking of management, the communication and response time was severely lacking. Sure, it's a big apartment complex, but there were many times when I couldn't get a hold of staff by text, email, calling, or in person. Nearly all the staff left just prior to my lease expiring. The monthly charges were confusing. I never knew from month to month how much my bill was going to be. I'd pay it and then the next day, there would be more charges.

After I moved out, it took nearly 3 months to get my deposit back. I called, emailed, texted, walked over to the complex, and even sent a certified letter. While I understand it COULD have gotten lost in the mail, it should not have taken this long to get it to me after I'd informed the manager multiple times that I'd not received it. Then, I didn't even get the full amount refunded, despite leaving the place MUCH cleaner than it was when I moved in. Upon turning in my keys, I was told I was all paid up in full, that I didn't owe anything else. Then, I see that nearly $50 was taken out, claiming to be final expenses. Again, it goes back to never knowing from month to month what I owe!

While I won't say don't rent here, I will say think very carefully before doing so.

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Having lived in the USA for the past three years, I've had my fair share of experiences with different apartments. However, none have quite matched the exceptional quality of living that I've found at Urban Square. This place stands head and shoulders above the rest, offering an unparalleled living experience that I wholeheartedly recommend to anyone seeking better living accommodations.
But perhaps what impresses me most about this place is the management team. They're not just here to collect... rent – they genuinely care about the well-being and satisfaction of every resident. Any issues or concerns are addressed promptly and professionally, ensuring that living here is as stress-free as possible.
It's been my home away from home for past few months, and I can't recommend it highly enough. Read More

Location, location, location!!
Love the area, so close to everything. In our parking area we have Drs, dentists, restaurants, ice cream parlor, donut shop…too many to list within walking distance.

Very dog friendly, so many areas to walk. We have a lake with walking track directly across the street. We also have sidewalks all around the property.

The staff are very responsive, from office to maintenance. Even when I have made a low level of importance need it has been handled within the... day.
Normally when we have a “special” day…Holidays or Renters appreciation Day the office has treats for the residents.
The office staff always are supportive.

I had planned on being at Urban Square for just a year but have been so happy I just signed my lease for another year, starting my 4th year.
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Office staff are very nice and knowledgeable, Emylee is so very helpful. Clean quiet place