WORST APARTMENT EXPERIENCE I EVER HAD! Maintenance requests go unresolved for weeks or months, and several of mine were canceled without the repairs ever being completed. We’ve dealt with broken A/C during the Texas summer, a month without hot water, ongoing plumbing and appliance issues, and now a raccoon/rodent problem in the building with little follow-up. We also pay extra monthly fees for things like pest control and valet trash, yet the services are unreliable. Even the sauna, steam room,... and hot tub are frequently out of order. The property looks beautiful, but the constant maintenance problems and lack of communication make living here extremely frustrating. I WOULD MOT RECOMMEND MUIR LAKE! Read More

Water leaks with no emergency maintenance
Car break ins with no courtesy officer watch both
It’s been five month and I’m still waiting for my deposit ($500) to be given back!!

This place use to be luxury….
The new property management is terrible. There has been air bnbs ran here, random rowdy people using our pool and amenities causing our pool to be shut down for cleaning. We have been here 3 years and there use to be so much parking. Now you can hardly find a place. No more on call security, maintenance just enters your apartment without notice! They now charge a building protection fee even if you have insurance. Be aware of all the fees…it’s about $65 JUST for... garbage that are always overflowing with junk.
I’ve seen people sleeping in there cars parked here, homeless walk through more often. Since security doesn’t drive through and the prop management no longer makes you register your vehicles people just park there vehicles in here. Unfortunately I would not recommend this complex it has really gone down hill. Not to mention the maintenance guy parks his cart and just hangs out on his phone or in his apartment. They seem to just be renting to anyone now, very trashy people have moved in.
The only thing I can say is the office staff is very nice. It’s not there fault that the prop management is a joke. Also, the gym dumbells were stolen over a year ago, still never replaced. For the price of these places you would expect more.
Sad to see this place go down hill so much. Read More

Had a horrible experience with the management. I had 23 maintenance requests in 12 months. Nightmare moving and moving out. Please don't fall for the false promises. Leasing manager changes every year. Read the Extra Add-on changes document on Valet and Trash management.

If you are in search of your next home. I wouldn’t recommend this community. The initial interaction is orchestrated. If you decide to tour this property use a close eye and your better judgement. The amenities seem to be a win and bonus to the community but it in all reality isn’t. The gym is never cleaned and is filled with cobwebs and dog hair. A spider dropped on my forehead from the ceiling while working out one evening. There isn’t a water fountain in or near the gym. There isn’t any WiFi... for the gym area and the one for the pool isn’t reliable; it doesn’t extend to the gym.
Some residents are lazy and allow their pets to poop on the walkways or rocks instead of going to designated area. Maintainance doesn’t tour the property to discover ??.
The unit that is rented to me was said to have been remodeled. It wasn’t, they basically cleaned it up to be more decent than what the least tenant left it to be. The unit is infested with roaches and all management does is call pest control to spray weekly. 0 resolution. I’ve raise 5 children and lived many places and have NEVER dealt with roaches.
The staff have 0 follower through, lack professionalism and fail to properly communicate.
All my maintenance requests state that I do not give permission to access my unit if I’m unavailable. In 12/14 they enters my unit with no permission and no communication.
If I could rate them a zero, I would. Read More