I cannot say enough great things about the staff! The entire team has been welcoming, professional, and helped me with anything I needed.

Any maintenance requests are handled quickly and efficiently, and the maintenance team is friendly, knowledgeable, and respectful of residents' time and homes.

I love Kristen! She was so helpful!

The complex is clean and affordable. Maintenance is really quick when I need anything and the people in the office are nice.

The state of the amenities at this apartment complex, including the gym, pool, pool bathrooms, and clubhouse, is consistently filthy, with unclean water and unpleasant odors.

Upon moving in, the apartment itself was in a disgusting condition, with cat hair and litter on the carpet, a dirty toilet, and even clothes left in the washer and dryer. Despite the attractive pricing, I strongly advise against choosing this complex for your living arrangements.

I have been here for over 3.5 years. I will be moving soon (out of Austin), but I’d like to advise newcomers or anyone examining the reviews that the overall management of this property has really gotten a lot better in the last year. For starters, Ocotillo has the best maintenance manager they have ever had, and just about the best I have seen – Erik. Erik gets things done, he will take care of what ever problem comes up maintenance wise. In addition, the lead office/property manager, Anita is... far superior to the past managers (that usually only lasted less than 6 months). Anita has overseen some positive changes around here. Building walkways, and stairs are now power washed, common areas have been better maintained. The operation is running a lot better. I have substantial background in real estate management. I am an investigator for the Texas Real Estate Commission, so I have a deep understanding how these businesses operate. There have been substantial rent increases, as we are seeing all over Austin, so it is what it is. If can afford the rent, you’re going to have a good experience with the staff. I have enjoyed living here.

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Where to begin… quality has really gone down. Pool was dirty all summer, clubhouse is neglected and smells. Amenities, opened earlier this year(were closed due to Covid), are terribly taken care of. Dog park gate has been broken and held together with zip ties for almost a year now, water faucet in the park has been dripping just as long. Parking is a nightmare. I’ve been here 2 years and it’s a different team managing the place, definitely gone downhill. They have a valet trash service that you... pay for, whether you use it or not, but because of it, the breezeways in the buildings smell awful. Gate at the entrance is broken more often than not. Read More