Professional and Efficient Service He was kind and efficient. I wasn’t home, but he called me to let me know that the problem had been fixed.

Fixed within 24hrs! Extremely efficient. Done in less then a 1/2hour. Probably faster than if I did it myself. Second successful maintenance call

Enforcement Focused Policies Affecting Livability I really enjoyed living here when I first moved in. At that time, the community felt peaceful, and the management team was welcoming and helpful.

Since then, my living conditions have changed. I now experience frequent disturbances from my upstairs neighbors during overnight and early-morning hours, regularly being woken around 4:40 a.m., 5:50 a.m., and 6:30 a.m., along with other disruptive noises.

Since the transition to a new management... company, there has been a noticeable shift in the community environment, and the overall approach has felt more aggressive in tone. Some maintenance requests have required additional follow-up, and certain quality-of-life concerns have been more difficult to resolve, which does not align with expectations for a community positioned as luxury at this rent level.

Communication has increasingly emphasized new policy enforcement and potential fines, particularly related to breezeway use and trash can timing. Residents were required to remove bicycles from breezeways due to stated fire-safety concerns, which in my case required moving my bike upstairs and effectively limited its use due to a back injury. The available bike racks are outdoors, far away, exposed to the elements, and limited in number.

At the same time, other issues that more directly affect daily livability including unattended barking dogs, dog waste in common areas, and the unreliability of the valet trash service (residents are required to pay for) could benefit from more consistent attention.

Overall, clearer communication, a friendlier and more balanced approach, and consistent follow-through on resident concerns would improve the resident experience allowing us to feel more valued as tenants. Read More

Extremely Unsatisfied Paxton point WAS the best apartment complex I have ever been a resident of. It felt like a family. One where your voice was heard and you felt like staff cared. That was until management decided to fire our property manager Emma. She was the glue that held this complex together. She listened, understood and cared for us. She would go above and beyond to ensure a positive experience that was contagious through the rest of the staff as well. The apartment is a shell of what... it once was and I would not be surprised to see an exodus of staff and residents alike. All thanks to extremely poor upper management. Read More

Jack was great from viewing the property to answering all my questions through the move in process!