First of all, I want to thank you for the feedback. Good or bad, we take your experience seriously and this is absolutely necessary. Next, I want to apologize for any conditions that have undermined your experience or created any hardships for you... .

We have been taking an aggressive approach to pest and rodent control, and I understand that action was taken to remedy your specific issue. We will be in direct contact with you to make sure that any issues have been remedied.

Please take the rest of this response as a general note, not one specific to you. As a property management company, we have a responsibility to treat the premises of the property with effective but safe pest control solutions for the health and safety of our tenants. We take pride in doing this. And when there are issues that require more than baseline prevention, we attack them with all of the resources needed. But pest/rodent control is also an area where we can use the help of ALL tenants. Keep your place tidy and properly dispose of all waste (particularly if it is food items). This not only helps prevent pests from infiltrating your residence, but your neighbors' as well. Again, this is not directed specifically to you. It is just a general statement to underscore that this is an area where we need to be united to get the best results.

We will be in touch. Thank you! Read More