We moved our mom in there back in February, the North Carolina floor plan is perfect for just her and her dog. the staff was so helpful and friendly and made it an easy transition for her. it's a beautiful community surrounded by nature and away from all the hustle and bustle but close to everything. We highly recommend The Garratt!

I moved into this place about a month ago, and honestly, my experience has been incredibly frustrating from the start. While the application process was surprisingly easy and quick, it almost felt too easy — like there should have been more transparency about the actual condition of the unit and what I was getting into.

When I first moved in, there was glass scattered around, which immediately raised concerns about how well the unit had been cleaned or prepared. Unfortunately, things only got... worse from there. The basement bathroom doesn’t even flush properly, making it basically unusable. On top of that, the bathroom door has a serious issue where it locks and won’t open unless someone is inside, which feels like a major safety concern.

The kitchen sink clogs constantly, which has been a huge inconvenience for everyday use. In the washer and dryer area, there’s also water leaking, adding to the list of problems and making the space feel poorly maintained.

One of the biggest issues has been the laundry situation. The washer and dryer that were supposed to be provided didn’t work at all. I ended up having to pay someone out of my own pocket just to install my own washer and dryer, which is not something I expected or should have had to deal with after just moving in.

On top of all that, management and staff have been extremely disappointing. Getting help or responses has been difficult, and the overall lack of urgency in addressing these problems has made the experience even worse.

Overall, this has been a really negative experience, especially for a place I just moved into. Between the maintenance issues, lack of support, and poor move-in conditions, it’s hard not to feel misled. Read More

Huge shoutout to our maintenance tech Moe! My dryer had been down for three weeks, and even though the team was short-staffed, he still made the time to come out and get it fixed quickly and correctly.

He was professional, friendly, and clearly knows what he’s doing. I really appreciate the effort he put in despite the workload. Thanks to him, everything is finally back up and running.

Absolutely amazing how diligent everyone was with getting everything done for me on such short time to move in! True miracle I found the townhomes opening as I almost chose somewhere that did not align with my values. I highly appreciate the extensive rules laid out by The Garratt to ensure a safe, peaceful and thoughtful community! The design of the Townhome is spacious and gives that at home feeling!

I moved into a 1,900 sq ft unit at The Garrett in May 2024, and my experience has been disappointing.

Utility bills average over $450 a month, with $55 allocated to “community charges” for common areas, a fee not clearly disclosed in the lease. Many vacant units make it feel like tenants are covering these extra costs. The buildings are poorly insulated, and the AC units are old, with some residents using window units due to inadequate cooling. Renovations seem like quick fixes rather than... addressing core issues.

Cleanliness and maintenance are significant concerns. Trash is everywhere, rodents like opossums roam, and the trash area is constantly overflowing with a foul smell. A burst plumbing pipe spread sewer water across the street, and since the office staff wasn’t around, it remained a problem the entire day.

Staff turnover is high, with three members leaving since May. The remaining staff are unhelpful. Our unit was dirty upon move-in, with stained carpets, an unsecured balcony, and water stains on the ceiling. On day three, a pipe burst, and even after it was “fixed,” new water spots appeared, raising concerns about mold. The office dismissed my concerns.

I called for a city inspection, and although they couldn’t help with mold, they found several other problems. The inspector mentioned visiting The Garrett more often than many other complexes in the area. I also found mold-covered materials discarded in the trash area.

The complex claims to be pet-friendly, but there’s dog poop everywhere, the waste stations are often full, and the dog park turns into a mud pit when it rains.

While the location is convenient and most tenants are friendly, the numerous issues far outweigh these positives. I cannot recommend The Garrett to anyone seeking a comfortable, well-maintained living environment. Read More