I recently moved into this apartment community and, unfortunately, my experience so far has been deeply disappointing. Upon move-in, I discovered that the shower in my unit was not functioning — a clear indication that a proper inspection was not conducted before my arrival. As a result, I have been unable to use the shower for two full days, which is unacceptable for any living situation.

I submitted a maintenance request on the second day of move in, expecting it to be treated with urgency... given the circumstances. However, despite being a new resident and the issue directly affecting basic living conditions, the matter was not addressed as an emergency.After waiting for several hours, I had to call after hours and the matter couldn’t be fixed since there was no plumber available and subsequently didn’t take a shower that day.

In addition to this, I noticed unexplained additional charges on my credit card related to parking, even though parking fees were already accounted for. I reached out to management to address this, but have yet to receive a response or resolution.

It has only been a short time since I moved in, but the lack of responsiveness and attention to detail has left me sincerely dissatisfied. The quality of service and follow-through does not align with the expectations set by the property’s branding. Based on my experience thus far, I cannot recommend this apartment community to prospective residents. Read More

Terrible management. There was recently a water leak that wasn't addressed until the fifth day when we were evacuated. The management is juvenile and unprofessional. There is a complete lack of control of the building since the management company contracts third parties for many of the services they provide. For example, there are frequently issues in the parking garage but management hides behind the fact that it's run by a third party. This is a horrible place to live because management is so... awful. Avoid living here at all costs! Read More

I’ve genuinely never been so happy living somewhere. The building is stunning and beautifully decorated. The staff for Kaufman is great they’re always on top of anything you need. Would recommend living here to anyone that wants the big city experience.

Lauren was fantastic!
Professional. Courteous. Accommodating
Personable. Direct. Helpful. Efficient. Empathetic.

I can’t say enough good things about her.

I wanted to hire her away to work for me - she’s that good - but she loves what she does. And it shows.

She’s a true asset.
Treat her well!

Todd Renger

The apartment and views are amazing. Best views in the city for July 3&4 fireworks!
The Kauffman Team, security, hotel and The Keep staff are all so terrific and accommodating to the residents, definitely recommend Tower living.