Management and ownership are laughably bad. Three months without hot water and management promises to bring in an interior designer (???) and offers insultingly low compensation for what was literally months of services non-rendered coinciding with the coldest months of the year. Despite weeks of trying we have not been able to get into contact with or told who the actual owners are and have instead been left to deal with powerless middlemen third party managers. Would not recommend.

No hot water for two months... in the middle of winter and winter storms. This apparently was not an emergency to management so they sat on it for two months and still not fully functioning. Did not respond well to tenant concerns. All of the regular agents also left. Amenities are not taken care of and definitely not luxury living/amenities for example the coffee machine is frequently broken.... Area is nice so this is unfortunate but you can rent nearby at the numerous complexes which have hot... water at the very least. Was taking shower using my electric kettle and a big tub and a gym membership to use their showers to get by. Please take your money elsewhere. Read More

Citizen Park is marketed as a luxury residential community, but unfortunately it does not live up to this promise.

Management & Service:
There is extremely high staff turnover, unreliable office hours, and poor availability. Important information is often communicated very late, sometimes without any possibility for follow-up questions. Promised actions are rarely carried out.

Resident Support:
Concerns are frequently delayed or not addressed at all. Issues are not resolved sustainably, and... residents often have to follow up multiple times to receive a response.

Living Quality:
The furnished apartment contained old and damaged furniture that does not match the advertised standard. Additionally, there were significant hot water issues over several weeks, which made daily life — especially for families — very difficult.

Conclusion:
The actual living experience falls far short of what is marketed and priced as “luxury.” Asset Living appears to manage the property with a strong focus on profit rather than the needs and well-being of its residents. Read More

I wish I lived elsewhere. I've had too many days coming home from the hospital to ice cold showers and wishing I showered in the hospital call rooms. Hot water reliability has been a problem since 2018. I had to boil water on a stove to bathe myself. Most days I shower at my gym.

CONS:
-No hot water for 3 months. Constantly being "worked on" and "fixed" and "ty for your patience", except it is 2/25/2026 and we are still dealing with this issue.

-Lack of communication from apt complex about hot... water for ~3weeks. Residents had to ask each other in the elevator if anyone had any idea wtf was going on.

-It took the residents calling a resident meeting to discuss these ongoing issues amongst each other until the management team actually brought someone to the complex to look into the hot water issue. Prior to this, it was either radio silent for weeks or emails about "ty for your patience". Seems like they freaked out and actually went into action after the residents banded together to discuss.

-Feels like the management is more worried about the optics of all of this than the residents that reside here. Even their comments about "weather did not permit hot water people to come on site"... the problem was occurring several weeks before the weather conditions they are referring to and should not have delayed anything if having no hot water was treated like an emergency in the first place. A reply below states they called a meeting to discuss our problems...false, the residents demanded a meeting with them to discuss our issues. Google reviews left by residents mysteriously disappeared for a few days before reappearing (unsure if they're getting flagged for some reason but seemed shady to many residents).

-Washer dryer has ruined many of my clothes (ripped them apart, hooks and buttons get ripped off after getting stuck on the edges). They called the company to look at it-- nothing was replaced or fixed, clothes get ruined every wash.

-Garage door takes literally 2-3 minutes sometimes to open and requires me to step outside my vehicle to open the door
-When elevators are down (which is often), it can take 7+ minutes to call an elevator. I've had to go up and down 10 flights

PROS:
-CWE is a great area to live, there are a lot of other apt complexes in this area

-Staff is all nice Read More

79 days without water being reliably hot. They just bought a new coffee machine, it broke right away The garage door has never really worked well. Residents reached out to owners of the building who refused to meet with them and instead sent the management company that has been failing to do their job instead of hearing from us directly