I took possession of my apartment one week ago. Since I moved in, I've called the office multiple times (3-4), filled out the online portal form, submitted four maintenance requests, and emailed the office with pictures four times. I FINALLY heard back from somebody in maintenance (I think) by email three days ago who said somebody would be by that evening, but I still have not seen anyone.

Here are the issues I've had:
- bathroom counter needs resurfacing
- apartment was FILTHY - I had to... dust all the walls, ceilings, and reclean the kitchen and bathrooms. Behind the refrigerator, all the blinds, all coated with a thick layer of dust.
- the insides of cabinets and drawers are all water damaged and dirty - I cleaned and added shelf liners.
- the sliding glass door has a leak between the panes so I can't see out due to the humidity that's gathered there and is impossible to get out.
- the outside of the windows are very dirty, and I live on the second floor so I can't clean them myself.
- there's a valet trash service, but they didn't pick up one day last week so there was trash strewn everywhere (maybe raccoons?) This was cleaned up quickly, however.
- the exterior areas are very dirty (hallways)
- the bathroom sink was backed up due to hair. They did respond quickly to this.
- I did not receive a card to use the fitness center in spite of asking multiple times.

I worked with Jewell. I wish I had read the reviews before moving in. Neither the manager nor assistant manager have responded to ANY of my communications.

I know they are going to reply and say "you posted anonymously, so we can't respond to your concerns," but trust me when I say even if I DID post my name they would not respond to my concerns.

I wish I'd know all this moving in - I would have chosen somewhere else to live. I will say the grounds are lovely and there's lots of places to walk, which did weigh heavily in my decision to move in here. Read More

My partner and I got our keys on 4/23. Upon move in- there have been multiple issues. Our A/C did not work, our washing machine did not work, our dryer did not work. There was a hole in the ceiling of our kitchen, a screen was missing in a window, the master bathroom vent was falling from the ceiling. There's hair painted into walls. Then what really made it worse was the cockroaches in our kitchen. My partner and I saw 10-15 cockroaches in the cabinet of our kitchen and as of today, 5/2 there's... now some living in my coffee maker.

After I went to the main office and was stern with staff (after many missed calls to the office), they got someone over here on 4/29 to fix the problems. However- the cockroaches are still here LIVING IN OUR APARTMENT. And they want us to live here with them until pest control comes on 5/12.

With all of those problems the most they did was fix the issues (that shouldn't have even been there upon moving into a new apartment) - then give us $150 off rent. I'm sorry- but they want us to live in this apartment for half of the month with cockroaches and are giving us $150 off. It's a joke of a place and I wish I read more reviews prior to moving in. Read More

I've had a repair request to fix the lock on my door since the walk through before I moved in 11/2025. Here is is 02/2026, I've submitted a total of 4 repair request and it has still not been resolved. When I call the office only to get an answering machine. I have left several messages and have received no for of communication from ANY 15seventy staff. I highly advise to look elsewhere for residency

Took 38 days for request to be complete. Calls were not returned. Maintenance team rarely available to answer the phone. Only acted once i brought up rent credit and lawyers.

I was also told i was going to be given a new washer, but I was given an old refurbished washer that looks like it had been sitting around for over a year. I had to clean it before washing. Wouldn't be shocked if this one breaks and it’s another month+ of no laundry.

Keep your employees from blatantly lying and making promises you can’t keep. You’re not politicians, you work for the tenants. Getting anything maintenance related done is like asking toddlers to build a three story luxury house. They don’t take young people seriously unless you get lawyers and big names involved.