Don't let the nice rooftop or the amenities fool you. We pay a premium rent for what is supposed to be a 'luxury' apartment, but AIR Communities doesn't care about their tenants at all (as you can imagine).

This is the second time we've had a mouse problem here. The first time lasted for months when we moved in, and now we've been dealing with it again for the last 3 months. I've found dead mice on our sofa and live ones in the kitchen while my kids are playing. It’s completely unacceptable... .

Every time I complain, they just send pest control to do the bare minimum. They literally look around, say 'everything is sealed, I don't know how they are getting in,' and just stuff some copper wire in the holes. A few days later, the mice are back. They constantly lie and make excuses about fixing it. Management flat out refuses to adjust our rent or offer any compensation for this.

On top of the mice, it feels like there is always something broken or wrong because it's just a very old building full of issues. We constantly deal with sewage smells, AC breakdowns, elevators that don't work, and leaking windows. The bathrooms have zero ventilation so they always have mold issues, the floors are old, and the walls have deep cracks. The appliances are cheap, the cabinets peeling, and the kitchen doesn't have proper ventilation, so it gets covered in grease no matter how much you clean it. Even the common areas are neglected—there are mosquitoes all over the gym, the lobby, and the social lounge balcony, and there are always issues with the BBQs in the penthouse.

To make it worse, I checked their website and they are listing our exact same floor plan for $400 less than what we are currently paying. They are completely ripping us off—and probably would do the same to you. Remember there are 500 apartments, they don't care about you.

All they care about is collecting rent, but they'll leave you living with mice, cracks, and mold issues (among so many others).

Don't waste your money here, look somewhere else. Read More