Not what I expected I was ignored by the front office upon arrival for my scheduled tour. Once acknowledged I waited an additional 30 minutes until I went to the back to remind them I'd been waiting. Phone calls weren't answered promptly and were never returned after leaving callback information. Overall the experience was unprofessional.

Beautiful Apartment, Terrible Tour guide This apartment building was beautiful, and had all the amenities I could want, but I almost changed my mind about applying because of my tour guide. She was 40 minutes late to the tour without any form of communication, and said it was because of an “emergency meeting.” She quoted me for 3 different apartments and said we would be able to see all of them, no virtual tour necessary. We only saw one of them, and then she gave me a virtual tour of one other... when I asked. It was frustrating, and although I feel good about my decision to apply and hopefully move to Prairie Shores, she gave me doubts. Read More

Amazing and thorough agent The process was smooth and all questions and concerns were thoroughly explained.

I am extremely upset with how terrible the communication at this apartment complex is. It is impossible to get in contact with their onsite leasing department the phone constantly reroutes to a central third party office that is not even helpful. What is the point of having a contract number if you cannot be contacted nor follow up when requested to. This inconvenience will cause me to have to go to the leasing office in person after I already have made payments toward a new lease yet haven’t... heard back from the apartment since signing the lease and am now in limbo. A terrible way to leave an impression on an incoming resident. Highly disappointed. Read More

I have never in my life encountered a management office so spectacularly indifferent to the people it is supposed to serve. Prairie Shores management operates as if appointments are merely suggestions — a courtesy extended to residents only to be ignored the moment it becomes inconvenient for whoever happens to be sitting in that office.

Even when you do everything right — schedule an appointment in advance, show up on time, come prepared — you are made to wait 15 to 30 minutes as a baseline.... Not once. Not twice. Every single time, without exception. This is not a coincidence. This is a pattern, and it is a deliberate one.

What makes it truly infuriating is what you witness while you wait. Staff members are visibly free — laughing, chatting, doing nothing of consequence — yet somehow completely unavailable to the resident standing right in front of them. I have waited over an hour for a scheduled meeting that never happened. An entire hour of my day, gone, with zero acknowledgment, zero apology, and zero explanation.

This has happened to me on multiple occasions. It is not a bad day. It is not a miscommunication. It is a management team that fundamentally does not respect the residents who pay rent in this building. If you are considering Prairie Shores, understand clearly what you are signing up for: a management office that will waste your time without remorse, and a staff that will look you in the eye and make you wait anyway.

Zero stars if the platform allowed it. I cannot recommend this building to anyone who values basic professionalism or human decency from the people managing their home. Read More