Thank you for your feedback and for sharing your experience with us. I am glad to hear that you are enjoying your time at the community, and I truly appreciate you bringing this concern to our attention.
I sincerely understand how important... accessible parking is, especially for residents who rely on designated handicap spaces. What you described is not acceptable, and we take this matter very seriously.
We will be reinforcing parking policies with the community and increasing monitoring of handicap spaces to ensure compliance. Vehicles parked in these spaces without proper authorization are subject to warnings and potential towing, and we will be more proactive in addressing these violations moving forward.
If you notice any specific instances, please do not hesitate to contact the office directly so we can respond in real time and take appropriate action.
Thank you again for your feedback. Your comfort and accessibility are very important to us, and we are committed to improving in this area.
Best regards,
Preston Davis
Property Manager Read More

Thank you for taking the time to share your feedback with us. I truly appreciate you bringing these concerns to our attention.
I am glad to hear that your overall experience in the community has been positive, and I completely understand your... concerns regarding security and gate access. The items you mentioned are important, and we take them very seriously.
We are currently aware of the pedestrian gate concerns and the functionality of the Brookwood Drive gate. Our team has been actively working with our vendors to address ongoing issues, including reliability and access control. I will also be following up directly to ensure that the pedestrian gate access points you referenced are reviewed for proper locking and security.
Regarding the Brookwood Drive gate, we understand the inconvenience caused by the delays and recurring maintenance. We are exploring solutions to improve its performance and consistency, including evaluating potential upgrades to align with the functionality of our other access points.
Your feedback is extremely valuable, and it helps us continue improving the community for all residents. Please do not hesitate to reach out if you notice anything further or would like an update on progress.
Thank you again for bringing this to our attention.
Best regards,
Preston Davis
Property Manager Read More

Good Morning,

Thank you so much for your kind feedback. We’re thrilled to hear that Elan Brookwood has been a great fit for your needs and that you’re enjoying both the location and the community so far.
We’re especially glad to hear that you’ve had... a positive experience with our leasing team and that you’ve noticed the care put into maintaining our facilities. We truly appreciate you choosing to call Elan Brookwood home and look forward to continuing to provide you with a great living experience.

With Graitutde,

Preston Davis
Property Manager Read More

Good morning,
Thank you so much for sharing such a wonderful review. We’re delighted to hear that you feel so comfortable in your home and that you enjoy spending time in the community.
It’s great to know that the atmosphere and surroundings make... Elan Brookwood a place where you truly feel relaxed and at home. We appreciate you being part of our community and thank you for taking the time to share your experience.

With Gratitude,
Preston Davis
Property Manager Read More

Good morning,
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that you’ve had a positive experience with our team, our communication, and the care of our community grounds.
We’re also... glad you’re enjoying the convenience of the location. Our team truly appreciates your feedback, and we’re grateful to have you as part of our community.
Thank you again for being a valued resident!

With Gratitude,
Preston Davis
Property Manager Read More