I’m a new resident here at Westhaven at Vinings. The entire staff has been very professional and friendly. Kimiko, my leasing agent has been exceptionally helpful throughout this entire process. Not only did she take the time to show me multiple units and layouts, but she also made sure I had all of my desired amenities. Kimiko followed up with me every step of the way and even took me to my unit on move-in day. I am very pleased with how smooth and seamless this process has been. Thanks Kimiko!

I am writing to share my ongoing frustration and to warn potential residents about the appalling living conditions at WestHaven at Vinings. My experience here has been nothing short of a nightmare. Over the course of my stay, I have dealt with numerous unresolved issues, including mold, large cracks in the ceilings, and inadequate ventilation, just to name a few. These are serious concerns that have gone unaddressed despite repeated requests for maintenance.

The maintenance system here is... entirely ineffective—work orders are consistently closed without any actual repairs being made. I have had to visit the leasing office multiple times, repeatedly reporting the same issues, only to be met with indifference or promises that never materialize. The lack of accountability from management is evident, as they have cycled through 4 to 5 property managers and maintenance supervisors in the past two years alone. This constant turnover shows a disturbing lack of stability and commitment to residents' needs.

In addition to the ongoing problems with my unit, there has been no effort to provide any concessions or compensation for the persistent inconvenience this has caused. The lack of professionalism and the disregard for residents' well-being is appalling. On top of everything, I am still waiting to hear back from corporate, weeks after my initial contact.

To anyone considering moving to WestHaven at Vinings, I strongly urge you to reconsider. The living conditions are unacceptable, the maintenance is grossly inadequate, and the management team appears indifferent to the issues you’ll face. If you value your comfort, peace of mind, and basic living standards, this is not the place for you.

I am demanding that the issues with my unit be addressed immediately and that I finally receive the response from corporate that I’ve been waiting for. I will not stand by while this situation continues to deteriorate.
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The maintenance team has been understaffed since February. I actually can’t recall a time since I’ve lived here in the past 9 months where you could file a maintenance request and them close it out within a week. And my requests have involved my AC not working, ceiling leaks, mildew in the air, flooding in apartment when it rains, and now mold in my dishwasher because it won’t drain. Don’t even waste your time calling the leasing office or emailing the property manager. They don’t care. They... spend more time giving tours and trying to wow new tenants than they care about keeping current tenants happy. My poor neighbor across the hall just moved out after her apartment flooded for the 3rd time this year. Read More

Putting aside the roaches, my main reason in writing this is to voice my strong frustrations around the maintenance crew here at WestHaven. I have had two outstanding maintenance requests open for over a month now, one of which is a lack of hot water. To make matters worse, they closed out the requests without actually resolving the issues. I have had to put in THREE separate requests because they continue to close out maintenance requests without actually doing anything! After this happened the... second time, I approached the front desk staff about this who told me that it would be handled that day. Yet here we are two weeks later and STILL no hot water. This is not a cheap apartment complex to live in and I am truly appalled and frustrated with the apathy in action and blatant dishonesty towards resolving this issue. I've only been here for three months now but will certainly not be considering renewing my lease. Read More

I went to view 2 units yesterday (5109-Danburry) and the other was Essex (cant remember the apt #) but both were flooded. The first unit was on the ground level and the water was by the boiler. It had just rained so I thought perhaps it was water coming through the vent. However, the second unit was on a top floor, and yet water was in the kitchen and bathroom walkway--I do not know the source of this one, but it strikes me that this may be a common problem. I hate leaving negative reviews,... nevertheless, I am compelled to write this because once you sign a lease it is hard to get out of it. So I am urging everyone to please make sure they thoroughly inspect the unit that they will be getting before signing, and also do your research regarding the maintenance issues/tenant complaints before proceeding. Read More