I had one of the most frustrating leasing experiences I’ve ever dealt with!

Over the course of a week, I called the leasing office 7–8 times and never once got through to an actual agent on site. Every single time, I was routed to a call center where I was told they would “leave a note” and have someone call me back — which never happened. Not once.

After multiple failed attempts to schedule an appointment, I was encouraged to just walk in. I was even assured they accept walk-ins and told I... could be added to a 4:00 PM availability.

I showed up first thing in the morning, only to be told there was no record of me on any list. They said they would “add me now” and asked me to come back at 4 PM.

I returned at 4 PM as instructed… and was then told the leasing agent was on a call and couldn’t meet with me. After insisting, I was handed a self-guided tour and a few brochures. When the agent finally spoke to me — for maybe 2 minutes — there was no apology, just rushed, vague answers before she disappeared again, mentioning she was the only one working.

At that point, I left with more confusion than clarity. I almost submitted an application, but thankfully paused when I realized I still didn’t have clear information on pricing or fees.

And here’s the biggest issue: the pricing is incredibly misleading.

The “8–10 weeks free” promotion is not what it sounds like. It’s applied to reduce the first couple of months’ rent, making it look like you’re getting a great deal — but your rent significantly increases shortly after. The pricing shown online and even in quotes does not reflect what you’ll actually be paying long-term.

It feels intentionally confusing and deceptive.

I’ve toured over 15 properties, and this was by far the worst experience — worst communication, worst follow-up (or lack thereof), and the most misleading pricing structure I’ve encountered.

I truly feel like I dodged a bullet here. Be very, very careful.

Do yourself a favor and save yourself from this headache. I wish I read a review like this before driving from across state for this! Read More

Everything has been pretty nice, maintenance has been pretty quick to resolve issues. And the location is also ideal. Concierge is always helpful and willing to help

Alexan on 8th has been a wonderful experience thus far! Right in the heart of midtown and perfectly situated for the best views. Could imagine living anywhere else in ATL.

I'm moving to ATL soon, and alexan is my #1 choice. Jovi was super professional and knowledgeable about the property. Can’t wait to move in!

This has been one of the most disappointing rental experiences I’ve ever had. When we moved in, the dishwasher was already broken and it took almost two months to repair. We were also told our apartment would be ready on a specific move-in date, but the leasing office completely forgot — we were notified the morning of that we couldn’t move in. Absolutely unprofessional.

On top of that, the apartment was not cleaned before move-in, and several facilities were already damaged. Emailing the... leasing manager is basically pointless — no one ever replies. Maintenance is just as bad. Our heater broke, and instead of fixing it right away (despite freezing temperatures), we were told we would have to wait almost a month, and that replacing it wasn’t an option because they “didn’t have the money.”

Whenever we try to speak to the property manager, Tory, he just complains about his own stress and says nothing can be done — and half the time, he’s not even there because he’s on vacation.

This place is disorganized, poorly managed, and shows zero respect for residents. I would never recommend living here. Read More