The request wasn’t fully completed. I requested that a window that was stuck shut be opened and to reattach a cabinet hinge. The window was fixed but the hinge was not.

Maintenance Always fast and resolve any issues! Happy Holidays especially to the maintenance crew!!!

Resided here for 3.5 years before rent increases got out of control. There are some very good things about this building; the doormen, the pool, the convenient location.

But if you have any problems or issues, dealing with the Leasing Office leaves much to be desired. They frequently do not answer emails, provide valid help/assistance, or do their jobs well/correctly.

Dozens of instances of poor service over the 3.5 years -- frankly too many to name. My personal favorite, however, was when I... received a stern email that the Leasing Office would begin charging me for owning two pets in the unit. We owned one pet, and did not have any other pets even temporarily with us. Leasing did not bother to, y'know, *ask* to confirm if we had a second pet. This was one of many instances of improper charges levied that I had to fight to get reduced. Unfortunately, that was the tip of the iceberg.

Many residents have left in recent months due to extremely poor service and the rent increases; the building shows no desire or care to retain residents or to provide even baseline levels of appropriate customer service. Read More

I love the front desk team, they are beyond kind and extremely helpful. However, constantly increasing my rent and stretching my budget is very hard. A lot of my friends are well respected teachers who would love to live here, but the rent is extremely high.

Office personnel needs some serious retraining. Lack of common courtesy and getting any response from them is impossible.